24 replies663 viewsLast reply
This has happened a couple of times within the last 3 months and wondering anyone else has experienced this.
My Infinio 90 Spheres have rebooted themselves while I was wearing them. I know this to because the aids stop amplifying sound and then I hear the start up jingle, same as when aids are removed from the charger.
Has anyone else experienced this? I’m thinking of performing a factory wipe of the aids and re-programming.
You’re ignoring this member’s posts.
I have a question are your Spheres Ultras or not.
I have the Spheres but not updated to Ultras, and I haven’t had any reboots.
You’re ignoring this member’s posts.
You’re ignoring this member’s posts.
I know some people hate Google but I just found this:
Yes, it is common for Phonak Infinio (including Sphere models) to unexpectedly turn off or restart. According to Phonak Support, these devices automatically reboot if they detect a Bluetooth connection problem with your smartphone, which usually takes about 10 seconds.Beyond Bluetooth disconnects, unexpected reboots or unresponsive states can be triggered by firmware glitches or error states.
You’re ignoring this member’s posts.
You’re ignoring this member’s posts.
This has happened a couple of times within the last 3 months and wondering anyone else has experienced this.
The likely cause of the random rebooting is the Bluetooth connection with your phone. Phonak (and other hearing aids) have some issues with maintaining a constant Bluetooth connection with some phone models. When the Bluetooth pairing, or complete connection, with the phone is lost, the have to reboot to start the connection process over.
The likelihood that the rebooting is being caused by a circuit board issue is remote. Battery faults can cause this to happen sometimes. A hard reset fixes that issue most of the time, and it can help stabilize the Bluetooth connection also. Give that a try.
Bluetooth is good, but not perfect. Every phone manufacturer takes a different approach to providing Bluetooth connectivity. HA manufacturers are expected to have Bluetooth electronics built into the hearing aids that match up to every phone out there. No problem!
You’re ignoring this member’s posts.
Good to know I have my appointment annual hearing exam the end of the month and my aida should get updated then.
You’re ignoring this member’s posts.
Anyone with Sphere can test the Bluetooth explanation. Just make the connection drop by walking far enough away from whatever Bluetooth source you’re connected to. I’d be very surprised if it was that easy to make the aids reboot, because then they’d be rebooting all the time.
You’re ignoring this member’s posts.
Just make the connection drop by walking far enough away from whatever
What you are testing by walking away is an automatic disconnection. The retain the connection in memory and re-establish it when the phone comes back into range. That happens with other Bluetooth devices like the TV connector.
What causes a reboot is when a disconnection occurs that actually terminates the pairing, the same as when the HAs are turned off, or something triggers a connection memory loss so the HAs think they aren’t paired. Both can be caused by the phone as well as the HAs. When the HAs are turned back on, they pair with the phone again.
You’re ignoring this member’s posts.
Thanks for the correction. My question is, if this issue is so well understood, why hasn’t it been fixed?
You’re ignoring this member’s posts.
My question is, if this issue is so well understood, why hasn’t it been fixed?
Bluetooth is good, but not perfect. Every phone manufacturer takes a different approach to providing Bluetooth connectivity. HA manufacturers are expected to have Bluetooth electronics built into the hearing aids that match up to every phone out there.
Phonak is working with Motorola, for example, to identify and fix known Bluetooth stability problems with some Motorola phones.
If the issue is software, Phonak can change the firmware while in production and update the of people who have the issue when they visit their audi.
If it’s a hardware problem, then Phoank won’t fix it until the next generation of HA’s is released. It’s cost prohibitive to fix it sooner.
Most Bluetooth connectivity problems are not major. They may be irritating because wearers don’t think there should ever be any issues, but in general, they don’t effect the use of the HAs.
You’re ignoring this member’s posts.
just my 2c:
I worked for a pacemaker company and they, like everything else, switched to a multitasking operating system. That means several tasks are placed in a queue based in their priority to get their piece of processor time. So there is always a small chance that the queue overflows. We decided to flush all non critical tasks ( diagnostic counters, but not the stimulation of course). That was considered acceptable.
I can imagine that for hearing aids no tasks are considered critical and the whole device will just reboot if the processor is overrun with tasks when e.g. a Bluetooth connection coincides with complex autosense switching.
And how big a problem is it really that your do not function for 10s 3 times a month? this might just be expected behaviour.
You’re ignoring this member’s posts.
You’re ignoring this member’s posts.
I have had a couple of reboots on my Sennheiser Sonite Rise (which are the Infinio Ultra, from what I understand). Usually after I’ve been messing with them in the EasyRemote app, and then walk away from my phone while the app is still opened/aids connected. I don’t have them streaming my phone noises and calls, unless I specifically am on a call, in which case I activate the streaming from the app, and then shut it off when I am done.
You’re ignoring this member’s posts.
Do you have the stay connected option enabled on the app?
Mine will often reboot when initially connecting to the app. I don’t use stay connected.
You’re ignoring this member’s posts.
Most Bluetooth connectivity problems are not major. They may be irritating because wearers don’t think there should ever be any issues, but in general, they don’t effect the use of the HAs.
’s rebooting does affect their use. Yes, interoperability problems aren’t entirely under the HA manufacturer’s control, but keeping the aids running and delivering ambient sound to the wearer’s ears is.
And how big a problem is it really that your HAs do not function for 10s 3 times a month? this might just be expected behaviour.
Send me the schedule for those outages and I’ll work around them. Seriously, one could argue that they have to reboot their phone and their computer and their router occasionally to “clean out the garbage”, so why not hearing aids too? But hearing aids already get a fresh start every day.
You’re ignoring this member’s posts.
Yes, I have the same issue with rebooting at random times. Seems like a few times a day. I had the new firmware update 6 months (?) ago.
When I asked about it at annual check up- was told it could be the Bluetooth antenna, but since loaners not available- I’ll live with it unless I can find an inexpensive set of back up hearing aids. I do have an iPhone 14 and not sure if newer iPhones have a different (better? Stronger?) Bluetooth connectivity.
You’re ignoring this member’s posts.
UPDATE
Yesterday I left the house and forgot my phone. I was away for 4 hours. Not once did the reboot.
So can we rule out a Bluetooth connectivity issue and/or connectivity issue with My Phonak app causing the reboots?
I’d say clearly it’s a software glitch
You’re ignoring this member’s posts.
I don’t understand. If you have no problem when you don’t have smartphone and problem comes back when you have smartphone again I think there’s indeed a Bluetooth issue?
I would forget all Bluetooth connections with all hearing aids. Uninstall myPhonak app. Restart and smartphone. Then install myPhonak app again.
You’re ignoring this member’s posts.
I also experience occasional reboots with my I90s. I’d say maybe once a week. It seems to happen more frequently when Bluetooth is involved, but not always.
Either way, these clearly are firmware bugs. And there could be multiple bugs that get triggered by different circumstances. One might be related to Bluetooth and another one might be something else.
If you are wondering how firmware bugs lead to reboots, I wrote about it here:
I just want to comment on the original topic of frequent reboots. I have worked as a firmware developer for several decades and have a pretty good understanding how reboots typically happen. For those who haven’t heard the term ‘firmware’ before, that’s the software that runs on devices that typically don’t have a user interface such as a screen or keyboard. Hearing aids fall squarely into this category. Firmware often needs to run for long time, and it is paramount that it never gets into a ‘…
You’re ignoring this member’s posts.
Log in to reply to this topic.
Hearing Aids4 replies
Hearing Aids169 replies
Hearing Aids52 replies
Hearing Aids22 replies
Hearing Aids26 replies
Chicago
The Netherlands
Poland