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Phonak Audeo L90

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My Phonak Audeo L90 hearing aids are so buggy that I am getting new hearing aids, NOT Phonak, and am taking the loss (and I'm not rich) on these.

I've seen problems described on these forums, and my L90s have all of those and more. Connecting is buggy, then the connection can drop, and I am continually having to having my bluetooth "forget" them and then re-pair. I have background noises that continue to shift from faint scraping noises to totally mysterious random electronic sounds. The rocker button is counter-intuitive -- you press the bottom or "down" position to pair, for example -- and the top of my button does nothing. Nothing at all.

These are the most disappointing I've ever had.

Any recommendations? I do not want a complicated app or multiple programs, most of which are not useful anyway.

I want reliable, intuitive-use and long-lasting charge (if they are rechargeable -- because my Phonak L90s drain at the blink of an eye, and I don't notice until the next time ) I put them in.

Thanks!

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Really, newest Phonak Audéo Infinio Sphere or Infinio R (non-Sphere) (both from 2024) and Eon (currently released) has unprecedented Bluetooth reliability and range. They have Bluetooth 5.3 compared to 4.2? in Lumities. My Phonak Audéo Infinio Sphere 90 Ultra has 30-40 h of normal use on one 100% battery charge.

Range of Bluetooth is ~25-30m despite being outside from house in which I left the phone and that's with Bluetooth Classic.

After firmware upgrade to Bluetooth it could be even more.

In reply to @cbceebee

The power button is to turn them off and on (long press). For pairing /reboot , you can also put them in the charger and take them out (or open the battery door) if you do not like the button procedure .

The functions of the button can be reprogrammed and some of the issues may be fixable with an adjustment. they may need to be cleaned or sent to the manufacturer (the warranty may be active).

Phonak has a setting in the app settings-> connection management -> stay connected (on or off): you can try this . The connectivity is also dependent on the phone you have .

in your situation , I would talk to your audiologist before buying new ones. Phonaks are excellent aids and the #1 brand in the world(sales). The last thing you want is to change brands and not be happy .

In reply to @cbceebee

Before you consider changing, get your devices serviced. If they're faulty they'll replace them. It is much cheaper than getting new devices and could solve your problems. Sometimes your experience is unique to you because the devices are faulty.

The rocker switch is configured by your audiologist and can do different things depending on how it is programmed. It sounds as though you're overdue visiting them.

Thanks for these responses. I did see my audiologist this week, who is wonderful, and she had them working perfectly. But tonight, my hearing aids are on, and the "Phonak Hearing Aids" tag is lit up on bluetooth, but neither the R or L individual hearing aids shows up on the app. Sigh. They've been so buggy. But I'll take another whack at them.

p.s. I also hate, honestly hate, the earmolds (if they can be called that). They're too flimsy.

Soryy not to be more positive about these.

Enable the “stay connected “ setting in the app per my previous message and let us know if that helps with the app connectivity. If you do not enable this, the app may take a while to connect

You may be able to run the diagnostics app linked in my previous post yourself without going back to see them. Give it a try.

Most audiology clinics (even those with ) don't have test boxes, so it wouldn't surprise me if your audiologist doesn't have one.

A bit of both, I know some actually have one but it simply sits in the corner until they get that so called "problem customer"

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