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Phonak UK repair timeline

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Hi Everyone

I live in the UK and I've been wearing Phonak Audeo Infinio Sphere i90s for the last 18 months and they've been great (definite improvement on my previous Resounds).

The one aid suddenly and randomly stopped working two days ago (in the middle of a meeting, which was quite distressing). I've sent the aid to Phonak in Warrington for repair. I'm really struggling with just the one hearing aid - the longer I have it in the more exhausted I feel - so have been trying to live without it as much as possible and only putting it in when unavoidable. Obviously this is not ideal as I have corporate job that requires lots of communication.

I'm quite keen to understand how long I can expect to wait for Phonak to repair it. Does anyone have any experience with this? Googling suggests it could be 5-10 working days which sounds quite daunting tbh.

In case useful to know, the hearing aid was still charging and connecting to my phone and Roger devices, but no start up sound played when taking out of the case and no sound came out.

Thanks in advance for any advice!

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Yes, I changed the domes and filter and did a few hard reboots. I swapped the receiver wires and this confirmed that the problem was definitely the hearing aid and not the receiver or wire. I spoke to my audiologist and he arranged that I send it into Phonak

In reply to @nina79

On 11th September 2025, mid-afternoon, I dropped of my ’s at my audiologist to be sent off to the service centre in Warrington UK for investigation and repair.   I collected them mid-morning on 1st October.   If memory serves well, they had arrived a little earlier but the 1st was the first convenient day for me.   As an aside ,on 20th November my audiologist applied the free software update to ULTRA which seemed to resolve all the issues I had been having

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