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Oticon Receiver Failures

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I have had my Oticon Agile Pro mini hearing aids for about two years or so. The are equipped with acrylic ear molds and medium power receivers.

Over the course of this two years, each receiver (the part that makes the sound and fits in the ear mold) has suddenly stopped worker about three times per ear. The audiologist has happily replaced them, however I have four questions/comments.

#1) Is this normal in terms of failure rate (I wear them about 17 hours per day)?

#2) Eventually, I would guess that the audiologist will start charging me for replacing them. How expensive are they?

#3) I replace that about every two weeks (not because they are clogged) as I do not have an excessive ear wax problem. I just feel like they should be replaced regularly.

#4) My other hearing aids, Phonak Audeo Smart S ’s have never had a receiver failure, but since the wax guards are finer and smaller, they require changing about every two or three weeks as they become slightly clogged effecting the performance.

Thanks in advance :confused:

I have exactly the same problem, my receivers (oticon) break down, like every 4 months or so. The explanation is; the environment and moisture. I wear them 6-7 hours a day, then put them to dry into jar with silica. I have the custom earmolds, vented with exchangeable wax stops. I could not get price on them from my audio office, they avoid answering that question, I am still on warranty for another year…

Edited

I just purchased a Dry & Store Global II unit in order to address what we believe is a moisture problem causing the failures.

Since I am a competitive age group amateur Triathlete and wear my ’s during training and racing (with the exception of swimming of course), the hearing aid drying unit is a good investment.

Like anything though, time will tell.


I do not know what the cost would be without warranty replacement, but that is not an unusual failure rate for a Triathlete who runs with the aids, lives in a non-desert environment, and is not using a drying device.

That was my first thought when I read your first post: you’re not using a dryer, and that’s why you’re having these failures. Take away the moisture with new aids, and this problem occurs much less often.

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