Oticon Streamer Pro Issues

My question is that I have Oticon Agil Pro hearing aids and I purchased an Oticon 1.4 streamer with TV connectivity. I seem to be able to pair the streamer with my cell phone’s bluetooth (although it says it is 1.3) and am able to pair the streamer with the TV connectivity. However, I am getting none of them through the aids. Can anyone help me? What am I doing wrong?

Your streamer has to be paired to your aids. If this has not been done then you will not be able to hear it or maybe the volume is not set high enough.

below the volume buttons is the aux-in button.
press that to begin the streaming function.
I did that the first day and it worked.
then I got an app for my smart phone which works better for me, it even can silence the ambient sound and only enhance the blue tooth stream.
I am using the Nero2 IIC

Do you know how to do that or does the audiologist have to do it? Thanks for your reply.

@Cathy1 said:

Do you know how to do that or does the audiologist have to do it? Thanks for your reply.

The audi has to do it.

Hi all, hope someone can help. Here is my situation.

Phone: Samsung Galaxy S5
Streamer Pro 1.3 (I think the firmware was updated at some point).

All was working well, until one day when I was listening to a podcast a couple of weeks ago, the sound suddenly cut out.
The Call Audio still works fine (i.e. I can hear and make calls). But not any Media Audio (I have tried various apps, not just the podcast).
When I turn on an app that should be streaming sound, the hearing aids beep as they should when they connect, and there’s a sort of low hum/blanking out of background noise. So it feels like it has connected, and is trying to stream the audio.
But no actual audio content gets through.
I have tried: pairing and unpairing; fiddling with the ‘Aux’ button (under the volume) - i.e. long push, and short push; turning the phone and streamer off and on; unpairing, restarting everything, and pairing again.

Any suggestions? I really miss my podcasts…

@StrayKatt said:

Hi. Is anyone using the new Streamer Pro with an iPod Touch via Bluetooth? My old Streamer became unusable when the lock switch broke in the locked position. I decided to take the opportunity to upgrade to Streamer Pro. So far I am regretting that decision. It is working very badly with my iPod, which is my primary use for the Streamer. I listen to music all day at work and really need to be wireless, so I use Bluetooth to connect the Streamer to my iPod. The old one worked very well. The new one is having trouble staying connected. When I stop the music on the iPod or disconnect the Streamer I lose the connection. I have to constantly play with it, forgetting the device and repairing and reconnecting, and then when it does finally connect the music cuts in and out for quite a while. It does finally start playing right eventually, until I need to stop the music again. It is so frustrating. I would like to know if the Streamer Pro is buggy or if there is something wrong with this one. The other issue is that I frequently like to have the hearing aids mics off while I am listening to music. Every time I disconnect and then reconnect, it forgets my previous setting and turns the mics on again. The old one never did that. Overall I am very unhappy with the Streamer Pro and I am wondering if anyone else is experiencing issues. Thanks.

Hi I am also having the same issues mainly with my Iphone SE which is on the list of compatibles, it constantly drops out during convos and then reconnects and drops out again ? and again etc

Hi, folks. Seems like there are quite a few issues with the Oticon streamers. I have one that I can’t find mentioned here. I am in the process of having fitted a pair of Oticon Alta2 Pro, and have the Streamer Pro 1.3 hooked up. I do not have the drooping-call issue, but I have much lower volume on the left side. It is there, but it’s low and noisy compared to the right side. HA or streamer related? Tried both wired and Bluetooth from different sources with the same result.

@seb said:

I think Oticon must have a problem with the new Streamer or yours is defective. It should stop when you push the button on the Streamer. I have had problems with my old Streamer not staying paired with Apple products and use the patch cord that came with the Streamer to make sure I won’t loose the pairing if I’m using something made by Apple. Have you tried calling Oticon and see if they are aware of the problems and if they have an update in the works to the software to fix the problems you are having? I believe they had problems with the initial Streamer and came out with two updates over the years to fix various problems, so one might already be in the works, who knows. Good luck on solving the problem and if you decide to fix the old Streamer it should only take about 10 minutes.

Oticon know full well there is a problem with Iphone SE, 6 and have to date done nothing about it.
The apple software is not compatible with Streamer 1.3 it realy is as simple as that.
I have had technical chats with Oticon on this in Glasgow and they dont seem that bothered TBH.

I went through all of that after some serious convos with Oticon in Glasgow, IT still drop out in call and with the house phone and with the TV
Quite frankly Oticon and or Apple dont seem interested.

I upgraded my IPhone 5S to the newer IPhone 7 plus and I am not having the issues that I was having with my streamer pro. My connection stays connected, and when I am using the TV connect or I am talking on the Home phone using the streamer my IPhone no longer breaks the connection. I am a much happier camper now.

Hi, did you ever find a solution for this? I am just now having this exact same issue, I got my streamer pro 1.3 a few days ago and everything was fine. Then just like you describe the audio on music,etc no longer comes through. Phone calls are fine, etc. When I press the aux button it still turns the music on/off. But the sound no longer comes through.

Hi, did you manage to get your problem resolved? I have recently had my right hearing aid get very low in volume and I get what I can only explain as, crackling or white noise. I have spoken to Oticon and my audiologist and have been advised that I need to send the steamer in for repair?

Thanks
Mark

I’ve had the crackling issue when trying to play music. Doesn’t happen all the time. I turn Bluetooth off and on and make it reconnect, and that usually fixes it.