Costco Kirkland Signature 6.0

Picked up my Kirkland Premium 6.0 hearing aids in July 2015. Happy with the $1799 purchase from Westbury Long Island Costco so far. As others have mentioned, getting an appointment was difficult. My local Costco started providing Saturday appointments which helped. The person that gave me hearing test was a hearing aid dispenser not an audiologist (they do have an audiologist that works on different days). I have seen 2 ear doctors previously that ended up with the same results, moderate hearing loss at all frequencies but more loss at the higher frequencies which caused conflicts with my wife and daughters. They promised me delivery in two weeks. After two weeks I got a call from Costco saying that the wrong hearing aids were delivered. about 10 days later they called and scheduled a pickup date for the correct order. I got them in dark grey which matches my hair. I was happy from the beginning the Kirkland aid felt and sounded great. The only thing I noticed when I got home was that the treble was kind of hissy. I lowered the treble and saved the setting with the iPhone app for both normal and restaurant usage. The batteries last me between 4 and 5 days.
Two months later I went for a follow up visit and the Costco provider added the Music setting to my hearing aids. I can’t see paying more for other brands unless you need features that the Kirkland hearing aids don’t offer.

I recently purchased a pair if KS6 hearing aids. Overall their performance is OK except for some feedback. The feedback appears to be frequency related. I get feedback every time the grandfather clock chimes (when I’m sitting in my favorite chair 5 feet from clock). Other times feedback when watching TV.

I have not been back to Costco for adjustments yet I want more time with the hearing aids.

Common problem? Never happened with my old hearing aids.

I recently picked mine up. I get feedback from specific tones myself. One night while watching TV and the National Anthem being sung they squealed twice and sometimes when my girls sing they do it, just not as severe. Have a follow up in a week. I am also finding that the plastic retainer rings are making my ears sore, one side has a little sore.

After upgrading my iPhone5s to iOS9.2, pressing the home button 3 times brings up the hearing aide screen but my Kirkland hearing aides settings are no longer displayed! The Kirkland Signature app still works (Thank heaven!) but the Apple built in screen no long works. (I don’t know how to go about making Apple aware of this.)

BTW, I’ve had my Signature 6.0s for six months and I’m still pleased with their overall performance. Get a very occasional squeal when watching TV. And still can’t understand 50% of what my fast talking wife says. But can’t imagine any hearing aide doing a better job with my rather severe hearing loss.

@Vanwall said:

I recently purchased a pair if KS6 hearing aids. Overall their performance is OK except for some feedback. The feedback appears to be frequency related. I get feedback every time the grandfather clock chimes (when I’m sitting in my favorite chair 5 feet from clock). Other times feedback when watching TV.

I have not been back to Costco for adjustments yet I want more time with the hearing aids.

Common problem? Never happened with my old hearing aids.

Back again, Went to Costco yesterday and adjustments were made to HA’s. No feedback at Costco or on drive home.

Back home and I’m still getting occasional feedback. Wife is currently listening to Christmas music on stereo (not real loud volume) and I’m getting some occasional feedback on HA’s.

Maybe I’m spoiled but in five years with Oticon Epoq HA’s I never had this problem.

I’m using power domes and the fit is snug. No excess ear wax or wax blockage.

I have experienced the feedback at home from various sources (TV, Stereo, clock chiming) and at a store (door entry chime).

Prior to yesterdays adjustment I experienced the feedback on all four programs on HA’s. I have not tried other programs since yesterday’s adjustment.

Any suggestions?

@Vanwall said:

…I get feedback every time the grandfather clock chimes (when I’m sitting in my favorite chair 5 feet from clock)…

I get the same thing. Only time I get feedback is when the grandfather clock chimes.

Wanted to give everyone an update on my Signature 6. Purchased as soon as they came out from the Costco in Houston, Bunker Hill location. They have a fine staff with audiologist on staff. I had used the domes for a while but was not happy with the performance or fit. Recently I got the ear molds. Don’t know what to call them but they are not the full on, full size molds, fits in the ear and has a little tongue on the bottom. At first they were o.k. not great. My own voice sounded terrible as if my ears were plugged up. When cleaning I noticed there was a small tube inside of the vent hole so I removed them on each ear to give a bigger passage and it made all the difference. Sounds over-all were louder and sharper and my own voice sounded more natural so I am super happy. The link between my iPhone 6 and the aids works great. When I’m playing poker and not getting any hands I can listen to music without bothering anyone else. Overall very happy with the decision to go with Costco and the Signature 6.

@LarryJ said:

Ditto for me. I recently upgraded to iOS9.2 now the triple click screen comes up but is blank. Also, going to Settings, General, Accessibility, Hearing Aids it shows low battery even though the batteries are new and when I do a swipe down the screen shows full battery power. So iOS9.2 has bugs that need to be corrected. Before that, my KS6’s worked perfectly. Luckily, the Choice App still works and I have no other problems. I’ll try to call Kirkland Tech Support.

I haven’t used the triple click screen before but looked at it after reading this post and it was blank other than showing Hearing Aids on the top bar . My first follow-up at Costco was yesterday morning. The HIS took my phone and the aids and resync’d them. Now I have the fully functional 3-click screen including the “Start Live Listen” which works beautifully. Perhaps have your hearing aid person resync your phone and aids.

@Neilk said:

I haven’t used the triple click screen before but looked at it after reading this post and it was blank other than showing Hearing Aids on the top bar . My first follow-up at Costco was yesterday morning. The HIS took my phone and the aids and resync’d them. Now I have the fully functional 3-click screen including the “Start Live Listen” which works beautifully. Perhaps have your hearing aid person resync your phone and aids.

i did speak with Kirkland Tech Support today. They acknowledged the issue and said to have Costco resync it on their software to get upgraded firmware. I made an appointment for tomorrow and the hearing aid fitter I see said she just got a memo on this. I was about to try to revert to 9.1 but the Tech Support person said I won’t have to do that. If you haven’t used the triple click before, you’ll love it. It does 90% of what the Choice app does and it comes up even on the lock screen, so it is a real time saver.

@LarryJ said:

i did speak with Kirkland Tech Support today. They acknowledged the issue and said to have Costco resync it on their software to get upgraded firmware. I made an appointment for tomorrow and the hearing aid fitter I see said she just got a memo on this. I was about to try to revert to 9.1 but the Tech Support person said I won’t have to do that. If you haven’t used the triple click before, you’ll love it. It does 90% of what the Choice app does and it comes up even on the lock screen, so it is a real time saver.

Can’t a person resent the aids themselves or does a Costco rep have to do it. I pick up my KS6 tomorrow.

Just got the KS6 and initially paired to my iPhone 6S Plus. It was a windy day day so I was getting feedback. Got in the car and no matter what I did playing music with Bluetooth option resulted in music going through the iPhone speaker versus the car speakers. Tried making a call in the car was frustrating. Initially a pop up asking my choice of HA, iPhone or car speakers. I choose car speakers but it would change once the phone call was answered. Sometimes the hA would pick up the call, but at a low volume. Other times the call would switch to the iPhone. At that point I unpaired the iPhone from the HA and paired them with an Android phone for the present time.

My question is on the phone clip. Can that by itself control volume and programs, or do you need a phone to interface with it? I like my iPhone but I’m not about ready to lose by car speaker system both for music and phone calls.

Someone that has them can give you their experience; but from what I have read, you should just turn off your bluetooth for the hearing aids and use the app to control the programs and volume. Those functions don’t use bluetooth.

Has anyone using the Kirkland Signature app with the KS6 and iPhone 6S get the setup to work trouble free with their car setup. It’s hit or miss with me. Sometimes everything works fine with Bluetooth audio going through the car speakers along with phone calls, other times the audio goes through the phone speakers or the hearing aids, ditto for phone calls. Just got the kS6 yesterday and this is literally driving me up a wall.

I have an after-market Alpine Bluetooth stereo in my 2011 RAV4. I can talk to Siri by pushing the Call button on the radio, tell her what to play or who to call as well as have a fun conversation with her. Phone calls go directly to the car speakers and my voice picked up by the mini mic attached to the radio and mounted next to the rear view mirror. Sound and phone calls are both great. However, I do have one issue, so it is not perfect. I can live with it as it works great other than the fact that playing music via Bluetooth from my iPhone 6+ through the Alpine stereo also streams the music into my aids. The sound is not adversely affected though as the stereo is outputting more than the Bluetooth to the aids. The one negative is the aids switching out of streaming mode when I turn off the ignition and get out of the car, and the further drain on the batteries. Batteries last me the 3 days of the 3 to 5 they claim. I don’t mind that as I spend all day streaming to my office phone. There I use the Phone Clip+ Bluetooth to my Jabra Bluetooth adapter on my multiline office phone. It beats joining in the speakerphone wars in our close cubicles. And my phone calls with customers are good and clear, especially with the half muted mics on the aids themselves. Eventually I’ll retire, maybe, and get to enjoy a longer battery life. But until then, these KS6’s definitely rock my world!

As for the triple tap I prefer the single volume control of the Resound app. But I was happy to get it working, another techie toy to play with