Costco refuses to service used hearing aids?

@MDB said:

Maybe not zero if you can find a Costco member to sell to? Although certainly less than their value if unlocked.

Hmmmmm (see below); This sure looks like zero resale value to me, and to @fordjill, and to the poor hapless EBay seller who had to pay the freight for (Sending and Returning) this pair of KS6’s. For the EBay seller it’s actually less than zero.

@fordjill said:

The gal I spoke to said, er, um I don’t know if we can do that. She checked with her supervisor, who eventually spoke to a regional person and the answer was simply no. No extenuating, explainable circumstances.

Yeah, not by long distance ebay, but perhaps with a local seller and buyer. We’ve had some success stories of people going to Costco that have transferred aids to other people.

@MDB said:

Yeah, not by long distance ebay, but perhaps with a local seller and buyer. We’ve had some success stories of people going to Costco that have transferred aids to other people.

Yes I recall those success stories. Maybe two stories, or maybe even it was just one.

I believe the Costco/ReSound policy has changed/solidified/matured and you won’t see this cooperation anymore.

Besides, when you try to sell hearing aids locally (without using a nation-wide market like EBay) your resale value might as well be zero because you ain’t going to get more than a few bucks. I have used both methods. Have you?

I have no experience with used hearing aids and I know you have lots of experience. I tend to respond negatively to extreme statements, like value drops to zero. My head immediately goes to “Really, not even 50 cents?” I agree that they have markedly reduced value.

Hmmmmm; that seems like a great experiment! If you (or any other Costco customer) doesn’t mind wasting a few minutes next time you are Costco shopping then do this;

1. First make sure your Costco hearing aids are locked, Search for Hearing Aid Lists Costco. btw> @MDB 's KS7’s are not locked.
2. Ask Coctco if they would reprogram your hearing aids for another Costco customer that you will find on CraigsList.
3. If they say Yes, then we know they are not under GN’s thumb (which I think is the case).

I was so excited to have found a pair of the very model I lost one of. Costco member to costco member–they still wouldn’t program for me.

It seems very much at an individual Costco level or perhaps even at employee level. Some people have been lucky–others like you no.

Yeah but that is a Father-to-Son transfer, probably even with both members at the same Costco location.

It is not bought from EBay and it’s not like the experiment we discussed above where you will look for a buyer of your locked Costco hearing aids on Craigslist, and then ask Costco to reprogram them for your buyer.

I think we see things differently. I was thinking like maybe a friend from the senior center. Whatever, sometimes it works and a lot of the time it doesn’t.

A transfer from a friend in a senior center would be an outlier situation. The bulk of attempted transfers would be with EBay items.

With that in mind, my main objective is to discourage newbies from going out and spending effort and hard earned money to purchase locked Costco hearing aids from EBay. Just skip the locked Costco hearing aid models. There are plenty of other used hearing aids that you can purchase without worrying about ending up with a pair of bricks when/if Costco refuses to program them.

I just purchased a used pair of KS8 HA’S for a spare set. They were 14 months old. Took them to my local Costco (Naples Fl). They changed the speakers, silicone cups and programmed them to my audiogram. Absolutely no cost. I had a copy of the original receipt but didn’t need anything. GREAT SERVICE!!