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Phonak Marvel Bluetooth

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I am pairing 3 devices, iPhone X, iPad and Apple Mac. Sometimes the phone seems to drop off and they automatically connect to the Mac and other times I have to disconnect manually. Pleased that I have been able to pair to 3 devices though.

@autotran2 said:

“Phonak Remote app in your phone. 3 devices will appear: L-Phonak HA and R-Phonak HA for remote control purposes, and one Phonak HA multimedia device (it can be L or R depending of the first recognised by the phone when you start the pairing procedure)”

Lorjoh,
Does your iPhone X and iPad show the 3 devices in settings, not the two that mine is now showing?

My phone only shows iPhone and Mac under bluetooth but my iPad is definitely paired. I must say that I was surprised that I was able to pair to the Mac as well as the other two devices given what others have been saying on the forum but it seems to work well. Sometimes I just have to disconnect one device before I connect to the other but I never have any issues with it.

Edited

I think it might be a good idea to fully explain the mechanics of how being paired to multiple devices works.

The first device you will pair to will be your phone.
For many people (my wife included) that’s all they need or want.
I have an Android phone and Microsoft Windows 10 Pro computers.

To initially pair with an Android Phone

  1. Swipe down to display notifications
  2. Tap and hold on the Bluetooth icon
  3. Choose “Pair new device”
  4. Prepare Marvels to pair by turning OFF and then ON.
    (this puts the Marvels in pairing mode for two minutes)
  5. When “R-Phonak hearing aid” appears in the list, tap on it and it is connected and active.

To pair with a second device (for me a Windows 10 computer)
You must first disconnect your phone from Bluetooth

  1. Swipe down to display notifications
  2. Tap on the gear icon opposite “R-Phonak hearing aid”
  3. Choose “Disconnect”
    (The Marvels are now not connected to any Bluetooth device.)

Now pair the Marvels to a new device (for me a Windows computer)

  1. Click on the Windows Start icon
  2. Click on Settings
  3. Choose Devices then “Add Bluetooth or other device”
  4. Choose “Bluetooth” and the computer will now search for your Marvels.
  5. Turn your Marvels OFF and then ON again putting them in pairing mode
  6. “R-Phonak hearing aid” will appear in the list, click on it. You are now both “paired” and “connected”.

Now you are paired with two devices. To connect back to your phone

  1. Go to Bluetooth on your computer, click on “R-Phonak hearing aid” and choose “disconnect”
  2. Go to Bluetooth on your phone, click on “R-Phonak hearing aid” and then “connect”

Remember, you must do the “disconnect” and “connect” because you can only be connected to one device at a time with Bluetooth Classic.

To pair with a third device you first must “disconnect” from the current connection and then follow the procedure for adding a new device.

I followed this procedure to pair to my 3rd and 4th computers.

To change from device to device (even the phone) you must first “disconnect” from the current connected device and then “connect” with the desired device.

By now you should understand the difference between “pairing” and “connecting”. Once a device is paired you don’t need to pair it again. At this point all you will be doing is connecting and disconnecting paired devices!

I keep my Bluetooth icon available in my lower right hand tray on my Windows computers where it is readily available.

Once you get the hang of the procedure, you can change from device to device in 10 to 20 seconds.

In reply to @TraderGary

Sounds pretty cool–perhaps I need to push my new for that firmware update–or possibly I can get it done when I see the next week. Generally I only use them with my phone, but ya just never know.

I’ve heard this from somebody else offline who seemed quite confident it was only two. Wonder if it has anything to do with there being two pairs of hearing aids in the household? Just throwing that out there.

Phonak told me the same thing - can only connect to 2 devices. I am paired with 3 devices (iPhone, iPad and Apple Mac). As per TraderGary - you have to disconnect and connect as you can only be connected to one device at a time.

Edited

It might be that trying to pair 2 iPhones could be the issue. Seems like I have a bonus of being able to connect to the Apple Mac.

IOS13.3 does interesting things. Inconsistent results even with Apple devices between updates.
TraderGary has no Apple devices. Maybe that has something to do with his results.

Edited

You’re correct, Raudrive, I have no Apple devices. I have no experience with Apple. I can only tell you what I’m experiencing. I am, in fact, paired with 4 devices all at the same time. And I can switch between any of them. I’m finding it curious indeed that Phonak themselves would deny that this is possible. If any of you guys live in the Atlanta area, I would be happy to meet you at the Microsoft Store (or the Apple Store if you want) and show you that I’m doing it.

Got a new iPhone. My old iPhone was and is paired with my M90s. Do I need to do anything to tell the M90s to “forget” the old phone so the old phone won’t take up one of the two available pair “slots”? I still have the old phone, in case that’s relevant.

It seems like you would have to forget them from the old phone and then pair them to the new one. If I turn my phone off–even overnight–they’re still paired to the phone when I turn it back on in the morning.

In reply to @brec

@brec said:

Got a new iPhone. My old iPhone was and is paired with my M90s. Do I need to do anything to tell the M90s to “forget” the old phone so the old phone won’t take up one of the two available pair “slots”? I still have the old phone, in case that’s relevant.

You will need to go to the old i Phone under Bluetooth and select R-Phonak Hearing aid - then select forget this device - that will remove it so it doesn’t keep pairing all the time.

Thanks. I did that, then paired on the new phone, then in the myPhonak app forgot the and repaired them there. Everything’s working.

In reply to @autotran2

@autotran2 said:

I did try to pair 2 iPhones and 1 iPad and it failed, I will try again tomorrow now that my streaming is working again.
Phonak says it won’t happen!

For the last hour or more I tried to pair two iPhones and an iPad, it was impossible. I tried everything I could think off to accomplish this. Also after doing this I had to re-pair he ones that were previously paired as they would no longer connect. My streaming works great on the iPhone and iPad I have paired now. I can connect and dis-connect as needed with these two devices, no re-pairing required.

It would seem to me that if you try to pair two phones at the same time, the Marvels would not know which phone to direct calls to. If that were the case then the Marvels should not allow two phones to be connected at the same time.

Edited

Gary, I never tried to pair the 2 iPhones without the iPad at the same time. Without the iPad I paired the 2 iPhones with no problem. I could go back and forth by just disconnecting or connecting Bluetooth. If I wanted to keep on, I then just had to disconnect the “R-Phonak hearing aid” on the device I didn’t want it connected to and connect the other one. The one it is connected to should be the only one the phone call should go to. Dave

Edited

Another unexpected result. When I disconnected (un-paired) the 2nd iPhone I then had to start from scratch and re-pair everything all over again. It seems to be working OK again.

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