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Resound LiNX Quattro help. Again

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If you’ve read my other post about the streaming issues with my LiNX Quattros you’ll know I’ve had nothing but issues streaming from my iPhone XR. After numerous conversations with resound tech support and trying everything they suggested they said take them back. I did and the sent them out for repairs. Just got them back today, brand new pair again and the same issues happened immediately upon streaming. So I called them today and support said it’s a known issue between apple products and all hearing aid manufacturers. Apple says it’s them, resound, not us. Resound says it’s Apple not them. I give up. The VA says they will take them back and get me a pair from another manufacturer. My question is who to go with? I like to stream music all day. Who works perfectly with apple products? I believe that a product should work as advertised. You should get what you pay for. It’s not my Apple products. I can stream flawlessly to any other Bluetooth devices I connect my iPhones or iPads to. Any suggestions?

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I’d suggest trying Widex. They have a reputation for being good with music and they’ve had made for iPhone hearing aids for quite awhile. I have no idea why you’re having problems with the Resounds though. They’ve made made for iPhone hearing aids the longest and are often acknowledged as having the best streaming solution. Made for iPhone hearing aids use low energy bluetooth, so it’s a different connection than your standard bluetooth connection.

There does seem to be some issue with hearing aids and the iPhone x series. If you search on iPhone xr at the search box above you will see some of those posts. It is not valid to say that it is Resound’s problem because you can connect to other devices. They connect to other devices also.

Edited

Guess it’s always possible, too, that it’s your specific iPhone XR and not a general thing between iPhone XR and Quattro’s. Perhaps if it were a general problem between the two types of devices, both ReSound and iPhone would say that it’s a well-known problem and ReSound would have that model iPhone listed as an incompatible device on their website (hopefully) - and you’d also be able to find plenty of other complaints from other users on the Internet. So maybe whatever new brand of that you go for, you should search the Internet for any possible user complaints on using that new HA model with the iPhone XR.

Edit_Update: Stating the obvious here but ReSound officially claims compatibility with the iPhone XR (although the list is for the Smart 3D app, presumably if the Quattro’s were not also MFI-compatible, etc., one could not claim app compatibility as well)

Don’t know if iPhones on display in Apple Stores are locked down but could you not go to an Apple Store and try pairing your Quattro’s with another iPhone XR there (or even another model of iPhone like the XS)? - haven’t checked what you previously wrote on this…

Compatibility1

ReSound Smart Hearing aids enable you to stream from virtually any audio source and personalize your sound on the go. Find more information here.

Before you bail on the Quattros, do you happen to have an Apple Watch, or any other Bluetooth device for that matter that you use consistently with your iPhone? I had a similar issue and it turned out to be the way my Apple Watch was syncing to my iPhone certain Apple Watch apps sync more often than others. The issues was resolved for me in one of the previous iPhone software releases, but it was VERY annoying before that. Try unpairing all other Bluetooth devices and see if that helps.

I have OPNS and iPhone 7plus and I have no issues streaming music or phone calls. I have the latest updates on my iPhone and hearing aids.

Hi, I have had the odd drop when on phone and streaming music but its not all the time. I have a different issue, where when not streaming the app keeps switching to streaming audio and it means the ’s go quiet for a second or 2, so if chatting miss things. Like the app thinks it needs to be streaming by itself.
Resounds reply was to basically turn off all streaming and that each time want to use and close down all apps! which defeats the point!
Thank
Lee.

Edited

Is this with an iPhone or an Android device and streamer like the Phone Clip+? I guess most of the thread is about the iPhone but if it’s an iPhone, might help to say which one, too, in case some iPhone user already knows the cause and answer to your problem - and your ReSounds are Quattro’s, too, right?

Edited

Hi Jim,
Thanks yea sorry, iphone 5se now but had same issues with 6s, and are Quattro 9’s.
As made for iphone, was hoping it be pretty well faultless. As they can not connect to any other typical bluetooth devices either. I suspect its and issue with Resound 3d smart app and apple settings but who will ever know what!
Thanks
Lee.

Hmm. My Quattro 9’s don’t have this problem. My phone is an iPhone 6. Three days ago, ReSound made an App update available through the App store. And 2 days ago I finally got pushed the firmware update, downloadable through the App:10040.4000. It might be worth it to check in the App Store that you have the current App and check in the “My ReSound” part of the App to be sure your firmware is current.

In reply to @leerich2004

I’m an Android user but with a Phone Clip+ you can connect the Quattro’s to other Classic devices. Extra expense but it claims to be connected to my Galaxy Note 8 for phone calls via the PC+ while connected to my 2011 Galaxy Nexus used as an “iPod” for podcast streaming. Never gotten a phone call though while streaming (mostly late at night). Should test it to see how bulletproof the setup is. Don’t know if that would be a possible although costly answer to your phone/streaming problem? There must be a better solution.

Thanks all I am on latest updates for all. It maybe a setting I have played with or something but tried all sorts. Resounds response was to basically to go in to MFI settings on iphone & turn of the audio routing to ’s to never! and turn on again each time I want listen to music etc. I have tried other settings there to like auto etc.

Since you mentioned settings it might be worth trying “Reset All Settings” on the phone? That shouldn’t break much!

I tried that. Same issues. I’m on my 3rd pair and all have some serious Bluetooth issues im trading these in and getting Signia Pure Charge and Go’s. Going to give them a shot

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