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iPhone 11 pro max and Phonak marvels, bluetooth does not work

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Phonak sent the following to providers in the U.S. yesterday:

Product News & Updates

Recently, Apple released their new iPhone® 11 family. Unfortunately, our internal tests have shown that iPhone 11 is not compatible with Phonak Marvel™ hearing aids. The hearing aids appear as pairable devices in the Bluetooth® menu, but pairing is not successful. Note that this compatibility issue affects all iPhone 11 Bluetooth Classic connections, and it is not limited to Marvel hearing aids. We are in contact with Apple, and we are working toward a potential solution.

Additionally, after updating Apple devices to the new iOS 13/13.1 software, the myPhonak app has limited capabilities. We have already identified a solution and have submitted an app update to Apple, which we expect to be ready for download in the App Store in the next week or two. Please recommend to your patients that they wait to update to iOS 13 until the updated myPhonak app is available.

We will let you know when the updated myPhonak app is available, and will provide more information on iPhone 11 compatibility when we identify a solution.

In the meantime, visit the Marvel Support Page38 for any compatibility questions or troubleshooting.

Anyone have iPhone 11 and Apple Developer access? They launched the first developer beta of iOS 13.2. Interested to see if it makes any difference.

Edited

In reply to @dave.hambleton6138

@dave.hambleton6138 said:

What I did was uninstall the app. Then remove alll reference to the hearing aids in blue tooth under settings. Then reboot the phone by powering off and back up. Reinstall the app but do not open it. Then go to blue tooth, restart the hearing aids. Just the R aid will show up on blue tooth. Connect to that. It takes a couple of attempts. Then you should find your phone is connected to both hearing aids. I have been listening to music and answering my phone through the aids all day. If you connect to the app at anytime you lose the phone connection and have to repeat the whole process.
At least that is how I did it.

I tried this method, it doesn’t work :sleepy:

@focusandearnit said:

Anyone have iPhone 11 and Apple Developer access? They launched the first developer beta of iOS 13.2. Interested to see if it makes any difference.

With iOS 13.2 it doesn’t work.

@cnicklo said:

We are in contact with Apple, and we are working toward a potential solution.

Last year there was a similar problem with the iPhone XS. If I remember correctly, Phonak solved the problem after 1-2 months.

If you have an apple watch, you use this to hear the audio in your marvels.

Bought a new iPhone 11 and found out you cannot pair it with iPhone 11. pro and pro max. Phonak is aware of the problem but they have not found a solution yet. They said it could be a week or several months before they have a fix. Had to return the phone and replaced it with an iPhone xr. There is a web page that states phonak is aware of the problem and to bring the phone into the audiologist to get new program. Program does not exist there is no fix so if you have marvel M90 do not buy any iPhone 11s. I wasted my time bringing it in.

New product like phones are prone to technical problems which make some accessories obsolete or unusable.

Edited

I have no idea what ios13.1.2 is. All I know is I called phonak in Naperville Illinois and they said None of the iPhone 11’s will pair with phonak marvel that includes iPhone 11 iPhone 11pro and iPhone 11 promax. The Va in north Chicago meet with phonak people on Monday and they were told there is no fix for the problem and they had no idea when it will be fixed only that they are working on it. The audiologists in north Chicago va are telling people not to buy the 11’s. I returned mine and got the iPhone xr it is the 6.1 screen and I paired it myself.

In reply to @sumodo

Everyone has the issue. It is not IOS 13.1.2 since all other iPhone models work with that version of the software. Instead it is the iPhone 11 Pro and Pro Max that are currently incompatible. They are having similar problems with vehicle connection stability with these models. While they are not owning up to it yet publicly, it is a known issue. It will likely require a firmware update to the phone from what I can tell. All the reboot, reset, clean install recommendations are a waste of time since none will fix the problem. Clearly a PIA.

IOS 13.1.2 still hasn’t fixed my 3 way pairing issues with my , iPhone & .
I was in at the CCC yesterday and was told that not the update we are waiting for …

There is a new version 3.0.1 of the Phonak app for the iPhone. The app now plays better with iOS 13 but it does not seem to fix the streaming or phone call problems.

I have an Apple Developer account. Running the 13.2 beta as of yesterday (on an 11 Pro Max). Still the same issues (but haven’t had any problems with connecting to my 2015 GMC 2500 bluetooth).

Yes, I’ve been running iOS 13.2 beta, and there are no problems with an iPhone 7, but there weren’t any with any release of iOS 13. It seems a major problem with the new iPhones.

Edited

I just installed iOS 13.2 beta 2 and it fixed most of the problems with my iPhone 11/Phonak hearing aids, streaming music, and hands free calling. I still have some audio breakup a first. It seems to play fine after the Phonak app drops the l & r Bluetooth connections. I was killing the app, but it appears to clear up if you give it a minute.

The information I have seen suggests a vague before the end of the year date. 13.2 was just released in beta, so I suspect it has to spend significant time there. It has new features, not just big fixes. My hope is that they will release 13.1.3 and 13.1.4 to fix bugs only.

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