Skip to content
HearingTracker
Log in

Oticon ON App not updating HearingFitness usage data

89 replies5.6k viewsLast reply

Jump
Link to this topic
Reply
Edited

Ok, @biggar and @cvkemp:

I killed all apps and restarted the iPhone. As expected, all functionality is accessible via MFI screen panel. There’s no improvement or degradation of audio quality as compared to accessing functions via ON app.

But, since doing this, ConnectClip phone volume has decreased by 50% or more.

When I reboot the ON app and re-pair the ConnectClip, all HA functions are accessible, with audio quality equally good as when iPhone bypasses the app and streams directly to the aids.

In this configuration, phone audio is still diminished by 50% as compared with the audio, pre-experiment.

I don’t understand ANY of this, but I find it weird. I think I should scrub everything and reinstall/re-pair.

[I’m not doing anything without further instructions from you guys. @cvkemp and @biggar . Just to reinforce the issues I’m attempting to correct:

  1. The ON app keeps disconnecting and screwing up my usage data,

  2. Incoming phone audio is too faint and thin to be useable, except when using the Music program,

  3. Bluetooth connection of HAs to the ON app is unstable. ]

Yes the ON app connection to the aids is very unstable, I have complained a number of times in reviews of the app on App Store and it is always the same reply, the developers blame IOS. If you complain to Apple, then Apple blames it on the ON app developers. I have to be honest the app has its usage at times but it isn’t always necessary for it to be working as long as the aids are still connected o the iPhone or you have the connect clip powered on. I recommend that all of us write reviews of the app. And also open cases with Apple. I have the review and about 3 open cases with Apple. I am hoping that the updates in IOS 15 really help.

I wrote a review last time you suggested it. Ill open another ticket with Apple, too.

I don’t think that I need to track my program usage any more, so I’m going to kill the app except at bedtime, to check charge levels. At least that way, my should stay connected when I’m watching a movie or taking a call.

That will just leave the ConnectClip issue to address with my audiologist.

Edited

You know something, Chuck, I probably will, too, but sometimes I find it sooo aggravating! Aaaargh!:triumph:

[Again today, that quirky app “lost” 2 hours of usage time. Like I’ve said before - it’s not a great big deal, except that I’m trying to see what proportion of my time is spent in v5.0 compared to VAC+.

It’s frustrating, that’s all, when I think about how much they charge for the devices in the first place!]

Yeah April is pretty old news now. I thought you had read a recent post with new information.

September 20, 2021 Well, I lost 4 hours of usage data yesterday: the ON app connection must have failed again.

The source of my annoyance is this: how can such a bare bones, do nothing app be so unstable?

[I rely in this data to keep track of how my new batteries (3rd set in 5 1/2 months) are doing, as well as to monitor which programs are the most useful to me. This monitoring doesn’t work when the connection is unreliable.]

Thanks for the comeback, Chuck. I have no idea why my experience always seems to be different than yours. Perhaps it’s a problem with my internet connection? I have fiber op, so I don’t think I should be having connectivity problems.

Make sure that the ON app is set to use cellular data, and that the app is always in use in the background. So background data must be enabled.

Related discussions