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Oticon ON App not updating HearingFitness usage data

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Here is what I believe is happening:
The ON app corrects data from the aids then the app has to send that data to a website where it is placed in a database and calculations are done done to come up with the times of use. Then that information is sent back to the app for display. I am also guessing that there is a number of the websites around the world that talk to each other and share the data. if the website that your app is connected to is down due to needed maintenance then the data isn’t updated. Now I have seen my data get updated a few days later as the website manages to catch up after being down.
This is just my guess due experience with the Internet and servers.

Edited

We’ll see, Chuck (@cvkemp) . I’m sure your insights into the way these things work have merit in explaining the whys and wherefores of the app’s spotty performance (spotty - judging from my perspective as a layperson who uses it). We’ll see whether your explanation pans out in a couple of days. So far, the four hours of data that I lost yesterday have not resurfaced … bit I’m hoping you’re right, and that they will.

Yes, Chuck, I’ve tried all that - but I’ll try it again, just so I can give you a definitive answer.

Thanks to an earlier thread from 2019, and the invaluable contribution of @Volusiano, I am happy to share where Data Logging takes place.
It’s in the instruments, and transmitted to the ON App directly.
No mention of external websites is mentioned, that I can find, and all data is stored in the instuments.

Unfortunately @cvkemp and other iPeople don’t have access to Genie 2, where, as you can see in V’s screencaps, all the info is stored in the Data Logging screen.
Here ya go

image

Here we go again! Haven’t been able to keep my More1s connected to the app consistently for 2 days now. It’s more frustrating than it is important. This is just FYI

Jim I believe they are getting ready to release an update to the app, I personally have stopped using it. The new firmware update for the More aids is due out this next Thursday or Friday. So I expect they will be releasing an updated version of the app or at least I hope so.

The app is extremely basic and seems to have difficulty with accurately tracking usage, especially if iOS mode is switched between Bluetooth devices, like hanks free device while driving. The mode changes, but Oticon tracking info becomes inaccurate or stops altogether.

The hearing aids are amazing; the app is junk

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