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Clicking noise on ReSound LiNX Quattro ITC

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I previously had my ReSound LiNX Quattro set up as ’s and they worked quite well but I still had difficulty hearing conversations in noisy environments (cafes, restaurants, etc). It was recommended that I change to HA’s which would allow more room to have directional microphones. Ever since the change my Audiologist has been tinkering with the settings as I always get a clicking noise in noisey environments. It seems to be worse when there is background noise and then another load noise occurs. The only setting it doesn’t occur in is if they are set up in OMNI. We have tried every other combination including Multiscope Adaptive Directionality, Soft Switching and Natural Directionality II (interestingly in this setting only the Focus HA clicks, the monitor one does not). The HA’s have been back for repair but no fault could be found. It has gotten to a point where I have purchased my own Noahlink Wireless and have tried to figure it out myself (I have a technical background) with Smart Fit 1.7. No luck so far!
At this stage I am just trying to figure out if we are missing something or is there an actual fault with my HA’s.
Any help would be greatly appreciated.

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@AndyInParadise said:

as I always get a clicking noise in noisey environments. It seems to be worse when there is background noise and then another load noise occurs.

So, no clicks outside of the noisy environments?

I’d look at the noise handler, forgot how they call it, tab 2.
Maybe sounds that came are on the treshold for detection between two noise intensities and it switches between them like crazy. See if you can adjust sensitivity to lower or higher, experiment.
Also, sudden noise setting if they have it, see what happens if you tweak that.

Sorry, don’t know the sw by heart and I can’t get to it yet.

What you said you tried is just about mic directionality, I wouldn’t look at that as a culprit for switching between programs/options, which is my current suspect. Since people would complain in marvels that they hear clicking when program switches. I got the idea from there.

OK. I’m having the exact same problem!! just got the Costco Resound Preza (same as Quattro) and when I’m talking loud or projecting my voice (teacher here) I’m getting clicking noise.
We’re trying the music program that has most of the Advanced Features turned off and in Omni mode. Did it get resolved?

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