Parasite sounds on Phonak Audeo bluetooth

Please, share your streaming source, phone model?

I currently use an iPhone 7 and am upgrading to the iPhone 12

@Blacky said:

Thanks for sharing this, that’s exactly my phone! When you say other samsungs, I guess you mean newer ones?

And older ones. After a lot of frustration hunting through my phone for solutions and through the hearing aid settings for solutions, I looked around online and there are a significant number of people on forums reporting that the S8 bluetooth has streaming sound quality problems. Not just for hearing aids, for any headset. Hard to know this sort of thing ahead of purchase, which is frustrating. I love my s8 in so many other ways, though.

Hi !
Little update on my problem.
After some mails with Phonak, they asked my audiologist do lower the low frequencies, with had not much effects than lower the quality of streaming and phone calls.
We tried to change the S speaker to an M speaker, and miracle ! No more parasites.
Then we pushed back up the low frequencies, and the parasites came back but really less than with the S speaker.
In fine, i think that there is a software protection system coded with the choice of the speaker on Target. This protection filter is more aggressive for the S speaker, because it could not handle so much power.
I think this filter has a coding issue, because these parasites doesn’t look like an overload, nor a protection clip.

Now i’ve got a new problem. I can hear the sound of the BT connection… A kind of “tigidigidi” at a very low level, but audible in the silence, even with my tinnitus… But that’s an other topic…

Hi,
I’m glad to share the same problem and not feeling alone !!!
Here are some new links for the two sounds :
Original : https://alann.freeboxos.fr:53435/share/Vt2gPMbFqRfUcrQ9/Original%20sweep.wav29
Measured : https://alann.freeboxos.fr:53435/share/OqVQTSu2JTO7O6lx/Measured%20sweep.wav21

Also, a perfect testing sound for me is Agnes Obel - September Song. I’d recommend to compare a listening through a hifi system, or a commercial headphone, and through BT on phonak HA.

I tried to contact Phonak on several entry, but still had no answer. Phonak remain deaf to my problem… even if it’s probably a very simple fix. Even Chinese low cost BT devices don’t have this issue…

I hope an other brand could soon propose a HA with BT full compatibility with android, with hands-free call and streaming.

Hey @ht11. I’ve just had the M90s fitted and have what sounds like a very similar problem. It’s most noticeable when streaming dialogue through bluetooth - a low buzz/resonance that sounds like a robot echoing the dialogue.

I’ve listened to @alann.renault’s audio files and the “parasite” sound that he has recorded isn’t actually what I can hear. Mine is much more subtle, but not really bearable!

@ht11 I wondered what kind of issue you faced? Did you ever manage to resolve it?

Following up on this old thread - anyone have any updates?

I’ve just received my first pair of aids (i90 spheres) and encountered this exact issue. My hearing is good up to 2k then a steep drop-off.

I queried this distortion with my audiologist and followed all the options for settings that could potentially affect Bluetooth sound quality whilst trying a trial pair. Now with my with brand new equipment I can confirm exactly the same conclusion as the final posts of this discussion, in that this has to be a programming / Bluetooth decoding problem.

I will start a new post separately too I think