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Re-pairing iPhone to KS9

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Edited

I am my husband’s tech support.

He has (and has had) KS 9.0 hearing aids, and an iPhone SE (original, not new version).

He recently took his iphone in for battery replacement and they replaced the phone, instead (expected this). Everything was restored from the old phone to the new phone from iTunes backup.

His right hearing aid is repaired and connected to the new phone.

His left hearing aid simply refuses to do the same. It’s not seen by the phone at all. I’ve put in a new battery (though it already had a good battery, as I swapped batteries between hearing aids and the right still worked).

I have restarted the phone, removed the battery - everything but updated the iOS software because – really – why would I have to do this?

What is the solution when one hearing aid will pair but the other will not? We have an important doctor appointment tomorrow, and I really want him to be able to wear and control his hearing aids (he doesn’t do well with the buttons on the aids, themselves).

Any tips?

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Having the right ear paired to the phone should allow streaming from the phone. (the right ear communicates with the left) My understanding is left and right ear pairing are for the app. I’d first try unpairing everything from the app and re-pairing. If that didn’t work, I’d try reinstalling the app. If that didn’t work, I’d go back to the pairing directions that came with the aids and read with the proverbial fine toothed comb.

Edited

That definitely did something! Uninstalling Easy Line (app) and reinstalling and then following its instructions got me both left AND right paired, both in the app and in bluetooth. I don’t understand why now I see 3 devices in the bluetooth settings now, and only the right shows as connected - because that is not how it worked before.

[Edited to say THANK YOU!]

Just got KS9 a few weeks ago, my fitter made a point to tell me that only one of the aids is used for pairing, and she set my right aid(assume that is the default setting) for that. In my Bluetooth setting I see three connections also, one to my right aid and both aids starting with “LE”.

IMG_1637

My wife has the KS9 aids. We deleted the easy line app and put the my Phonak app on her phone. It adds bass and treble, fixed/adaptive bandwidth and a few other things I don’t remember at this time.
It’s a good app to move to.

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