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KS10: Only hearing telecoil phone in one ear

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I still use a landline. My audiologist at Costco aded the “Phone via and mic” as a manual program. to my KS10s. My landline phone has a telecoil, but when I put the phone to my ear and change to the t-coil program, the sound is definitely clearer and louder, but it is only in that one ear. Does something need to be set to have the sound go to both aids?

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I definitely agree that hearing a call in both ears is better.

@jackmarp2

I use DuoPhone and really like it. Only downside is DuoPhone won’t allow you to turn Mics off but you can attenuate the Mics by 30 .

Turning the Mics off is good for which is annoying that you can’t, coz then you only hear who’s on the phone but attenuating the Mics by 30 dB is still good.

@jackmarp2

Can’t think off hand what’s it’s called but it’s the part where NoiseBlock, WindBlock is etc.

Just be aware tho that I don’t have the latest Phonak Aids so it might be difference.

In reply to @Zebras

I did see the NoiseBlock, WindBlock, etc. but no DuoPhone. I have a training session setup in Target for Paradise P90s but no DuoPhone is listed in that section. The Phonak brochure does show DuoPhone as an option for the P90 though.

I didn’t know there was a separate program for “Phone via + mic,” but I just added it to my KS10.0T aids using Target, but I hear the sound only in the left ear. I see an “Enable DuoTel” checkbox in the Acoustic Phone program but not in the “Phone via T-coil + mic” program.

A little murky for me here but does the Acoustic Phone work by a magnet activating the in the aid and holding the handset speaker up to the aid mic and the Duotel option would copy over to the other side? I haven’t played with that in a long time so I don’t remember.

I was surprise to see it gone when I upgraded to the Paradise model. But I found for me, that the Bluetooth is far superior over the t-coil using the phone.

Can’t help specifically with respect to KS10s, but my headsets only have in one ear piece, but my (nine year old) Phonak produce the sound in both ears. So there must be a function to do so. It would be much harder if the sound was only in one HA.

Note I’m using a dedicated T-coil program setting which cuts off the HA microphone.

In reply to @Z300M

Replying to myself…

Correction: I hear the phone only in the ear to which I hold it, whether that is the left ear or the right ear.

I’m disappointed that the aids don’t automatically switch into the program when I have a small magnet attached to the phone by the earpiece.

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