Oticon ON app rant

There should be updates to every thing apple this next week. More than likely no help for us though.

Can you direct or show how you’re able to control hearing aid function from your Apple Watch without the ON app? I had added the accessibility icon to the screen when you swipe it up from the Home Screen, but tapping it just shows a volume bar that isn’t even adjustable (pictures attached). How are you accessing either program or volume settings?

You see the ear that is where my control for my aids are.

Yes, I tap that ear icon and it leads me to the volume bar screen where nothing can be done.

Have you restarted the watch lately. I have had issues in the past and a reboot does wonders

Bookmarked this discussion so I could come back to it today when I had more time.

I deleted the ON app and rebooted both my phone and watch. I find the easiest for me is the triple click option. Able to control the aids from there with no problem except when I go to the tv adapter which defaults to 84 on the vol scale! I manually turn them way down and then they work great.

As far as the watch goes I think jcw11 might have hit the nail on the head with the problem being the newer watches. I also have a 7 running 8.4.2 and get nothing but the same results he does, which is a headphone volume screen that controls nothing!

I doubt if 15.4 will help anything since I am currently on the 15.4 release candidate. I can live without the watch control feature since we have the phone capability and the manual buttons already. The ON app is now the OFF app as far as I’m concerned.

Have you tried scrolling down, I have the watch series 5 and if I don’t scroll down all I see is the headset volume.

But you have the hearing aid control on the iPhone? Never seen that issue maybe a bug in watch 7. I never seen that issue, but I have watch 5

Doesn’t work.

@cvkemp said:

But you have the hearing aid control on the iPhone?

Yep, phone control panel works as it’s supposed to. Problem is only on the watch with no app (app works great). Like you are guessing, maybe a Watch 7 bug.

I’ve done this and get the same result as @lgbuck62 . Just a slider that you can’t control.

Also the selection of Program or Mic Volume in the complication does not enable the complication on the watch.

Worse, I’ve upgraded to RC for both Apple Watch 8.5 (build 19T242) and IOS 15.4… Still broken on the watch.

No the controls are for MFI aids only is my understanding and what I have observed

Agreed…the 9030’s ARE MFI and worked beautifully with my phone and watch but Obviously Phonak doesn’t work with MFI.

I was able to manipulate some of the Phonak features via “3 click” and my watch until I stupidly removed the 9030’s from my iPhone fearing conflicts if I didn’t.

I don’t want to Forget my Phonaks and reinstall the 9030’s then reinstall the Phonaks again since everything is currently working perfectly, other than the occasional SIRI jumping in at the wrong moment caused mainly by interference with the temples on my glasses…something I will address shortly.

I have gotten to the point of not needing the ON app, yes at times I still try to use it on the watch. Guess what? I have had less unmute issues, I have had better battery life, and less issues with connectivity while using the TV adapter. I have found that if I do have connectivity issues, I restart my iPhone and problem stops for a few days. So there seems to be an issue with the iPhone not cleaning up stale cache and that seems to be causing the connectivity issues.

IOS 15.4 has been released. No noted changes to hearing devices was noted. So far so good