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New myPhonak app

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I used the App yesterday, today got the update. I am not sure I would have noticed the update :slight_smile: However while the left aid connected the right didn’t. I switched off, switched on and it repaired.

In reply to @eyesgreendeaf

I’ve had several successful remote session’s with my audiologist using the app. I haven’t done it in the past few days, so I can’t speak on the recent update.

You connect via the app via the support button… when your audiologist logs in. It becomes like a video conference call. In the background, the audiologist makes the adjustments via their target program. It then connects & syncs to your hearing aids.

You get the usual tones when everything is done.

My old tablet has minimal RAM memory so the audio tends to stutter. Everything else works fine. Using my newer phone with much more RAM memory, everything works great.

To a certain extent, but my completely rebooted when she was finished sending the changes. It took a little while to boot and then I had to reconnect with the phone, since the bt connection had dropped.

WH

Thanks for the info. I can’t handle a remote setting without bluetooth help. I am very weak with normal phone speaker use

I have had a Phonak Cros P aid for about 9 Months and it is still not compatable with the Phonak App.

I am disappointed with Phonak as they have wasted their resources on developing Their App to measure pulse rates and steps which can be measured by a Fit Bit more efficiently and for a fraction of the price of hearing aids.

Does anyone know when Phonak will make their Cros Aids compatible with the App which have everything to do with a hearing loss instead of wasting their time and money on things which have nothing to do with hearing loss.

On the Phonak FB Page, someone posted that she works for Phonak and she hasn’t been told about the App yet for P and she normally gets told a year in advance.

Don’t know how true that is tho.

Since updating to iOS 16.0 I’ve had numerous small issues such as Auto-On switching off following the iOS 16 update, along with general flakyness.

I still have the Auto-On slider button switching off after I turn it on and close the window. However after updating MyPhonak to 6.2.1 it initially started working again, but has switched itself off again just now.

I contacted MyPhonak help via the App and Phonak followed up the following morning with a phone number to call their BlueTooth Technical Support Team which I did.

The tech had me reset bluetooth, reboot the aids and nothing has changed.

…YES I have deleted the App, restarted the iPhone 13 Pro, forgot the Aids, reinstalled everything, etc., etc. without the Auto_on staying on after selection.

Granted - this is not a serious problem, but hopefully the next iOS update will fix whatever is causing issues to what I feel is a very good App “Normally”

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