Resound One Firmware update issue

@rossthewatson I’m reaching here, but do you have another usb cable you can swap out and try with the Noahlink Wireless?

Oh I didn’t know Oticon does that, but it was more about updating the Noahlink wireless firmware should not wipe any programming in the HAs,
As a side note, ReSound,Signia and Widex have firmware updates from the App now as well, but I get what your saying, it wipes then restores the settings,so you shouldn’t get the issue the OP got, as in his fitting had been overwritten and not restored as they were, all because he did a firmware update on the Noahlink, actually I wonder if he’s using the ReSound Airlink2 or the actual Noahlink wireless device?

Airlink2 would be recognized as an Airlink2 device up until the (Airlink Updater) is run and then it would no longer be an Airlink2 device because it becomes a Noahlink Wireless device with a Noahlink Wireless driver. Both devices are exactly the same device.

ETA: Oticon also restores/keeps pairings after reconnecting.

Yes I know they are the same thing, I use both myself on different PC,but was just curious as to which one he was using, good to know the Oticon situation.
One thing I have found a small difference, is that the Airlink2 doesn’t like a USB hub, but my Noahlink doesn’t mind at all when programming.

HI Tenkan,

It’s a NOAHLink (native) and not a Airlink2 device, I’m also able to connect and update my KS9 on the same PC.

I’ve contacted the seller and hoping to come to a resolution shortly.

Thanks for all your help

@rossthewatson said:

It’s a NOAHLink

This is a NOAHlink. Does it work with your Aids? Thought you had to use a Noahlink Wireless?

Hace you updated the firmware of the Noahlink Wireless as you’re previously mentioned that a pop up says to update it?

That NOAHLink won’t work at all with Resound One, so I think he does mean a NoahLink Wireless.

If you are looking for aids in a patient fitting in SmartFit and SmartFit isn’t seeing something it recognises, it offers you any other compatible Resound aids it finds, but you have to tick the tiny box next to each of the two you are trying to connect to. Then tell it to connect. At that stage SmartFit will ask for the two selected aids to be restarted, so as to make sure it connects to the right two.

I’m wondering whether you have ticked one of those boxes and not the other.

Also an earlier post from our resident experts (sorry I forget which one of you it was) suggested choosing an earlier (rather than last) session. What happens then is that SmartFit opens that session, but the hearing aids aren’t connected and you have to do so by clicking on connect in the left hand pain. Then SmartFit goes through the normal connecting routine. I think that could be worth trying.

And I come back to my earlier suggestion of setting up a new patient and connecting to these aids from that.

Oh and definitely accept to update the firmware on the NoahLink Wireless if it’s suggested.

I’ve had to send the aids back to the seller after all the issues and I’ve been given a refund.

Wont be updating to a new version of firmware on my aids without more research

Thanks for all your info everyone

actually, this is a valid firmware version. as it turns out, My mistake… but it did wipe out my connection to Resound Assist and other things. I think in the end it was a mismatch between the hearing aid firmware version and Smart-fit and the Smart 3d app. Resound has some partnership with Jaba and software is in flux between the two. The jump in version numbers is due to the Jaba transition.