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All iPhones up to 13 use bluetooth 5.0, no? I am with @cvkemp on this. This bug has Oticon’s fingerprints all over the place. I did not have any issues before (with firmware 1.3.0). The same goes for the wiser ones that did not upgrade their firmware, even though Oticon “strongly recommended it” 
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Oh, the problem is with iPhone. The bluetooth connectivity with my Android is buggy as usual, but far better than what I have with my iPhone now…
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It has to be the firmware I have More1 aids with 1.3.0 and I don’t have any issues with IOS16.1
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Don’t flame me… im just reposting what was just posted on the Facebook Oticon hearing aid users group…Personally im very upset that its going to be December before I can use my More1’s again…
Update regarding single side/intermittent streaming from iPhone iOS16 to Polaris platform Oticon HG Aids, including Oticon More FW1.4.0. Oticon Denmark have now identified the root cause and have a fix under way – new firmware expected by early December 2022, that resolves the issue:
Firmware 1.4.1 for Oticon More
Firmware 1.2.1 for Oticon Zircon
Firmware 1.0.1 for Oticon Own
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Oof. Sorry, guys. Punch to the gut. I guess Chuck will be waiting till May.
WH
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No those very small changes will be made available. It is just the ones that change features. I got an email from my audiologist this morning.
Am not updating my aids from 1.3.0 until everything is fixed.
I should say any update that does not add features but fixes known issues can be done between contacts renewals.
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I have identified an issue with IOS16.1 and IPadIOS16. I have the IPad generation 9 and if my aids are paired to both devices the IPad becomes dominant and will capture the aids, and once this happens the only way to get the aids connected back to the iPhone is to restart the iPhone and of course leave the Bluetooth disabled on the iPad. A minor fix is to disable audio handoff, but once the IPad has the aids then a reboot is required of the iPhone.
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This is my experience also. Typically i only have to turn off bluetooth in settings on the iphone and turn it back on when this happens for the to reconnect again.
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So the current summary is:
Oticon told the community they had thoroughly tested iOS 16 and so we upgraded. Field experience confirmed that iOS 16 and 1.3.0 More firmware is a good mix. There is a ‘stickiness’ issue that some people see with iPad and iPhone used together via handoff in iOS 16.1 with 1.3.0 however (I don’t have this issue so I can say it’s not universal).
However, Oticon then released 1.4.0 More firmware and broke Bluetooth to iPhone.
Irritatingly the fitting software still implores the user to upgrade to 1.4.0 even though Oticon knows the root cause of the issues and has indicated a December timeframe (estimate) for a fix.
So.
Ignore the prompt to upgrade 1.4.0 as there’s no (other than return to factory) way to downgrade……
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December is a long time to wait for someone who depends on their iPhone for business. I guess being retired has its perks.
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Seems the issue is V1.4.0, I was on V1.3.0 without any problems connecting to my iPhone 13 (iOS16.1 beta 1 to 5). After upgrading to V1.4.0 I experienced connection problems. I have also upgrade my iPhone now to iOS16.2 beta 1 and still connection problem. Looking forward to V1.4.1
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Well that and the fact I haven’t gotten my aids updated to 1.4.0. I get my aids from the and the VA wouldn’t be updating my aids until the issue is fixed. I can’t say that about veterans getting new aids from the VA after November the first.
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Oddly enough, I’m having more issues with 16.1 than I did with 16. I’ve re-paired my More 1s about three times already.
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I am not having any issues with my More1 aids still on firmware 1.3.0. And I have no plans on updating the firmware until I get the all clear, that the issue has been fixed
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The interesting thing is when I loss bluetooth connection to my aids, I look in accessibility on my iPhone and they show connected. All I have to do is just turn off and then turn on my aids and the connection is restored. In the past I had to do a forget, reboot the iPhone and then pair them again.
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I use the iPhone control panel ear icon to do the same check, no need to go that far into the iPhone, and it can be done with out unlocking the phone.
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Hi
I’m an Oticon More minirite hearing aid user and I connect to my laptop for zoom calls etc via an Oticon connect clip via an Oticon recommended Bluetooth dongle.
This has worked perfectly since I’ve had this set up over past six months.
In early to mid October my connection drops out after firstly establishing and then is intermittent with the connect clip.
I’ve had my audiologist do the firmware upgrades to latest on connect clip and hearing aids.
I bought a brand new connect clip and it worked for about a week and then started the same disconnect and intermittent issue when trying to stream from my lap top.
I bought a new laptop. Same issue. I’ve ordered a new dongle to try.
I have an iPhone 13.
I’m reading on this site about an Oticon firmware 1.4 technical problem.
Am I going insane and or is anyone else having this issue.
I need to connect my hearing aids to my laptop for work zoom meetings. I can only access Bluetooth via a dongle for my company’s security restrictions.
Any ideas out there?
Cheers
Andrew
Melbourne
Australia
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I need to connect my hearing aids to my laptop for work zoom meetings. I can only access Bluetooth via a dongle for my company’s security restrictions.
I have More 1 aids with the apparently flawed firmware. I’m able to use wired headphones with my hearing aids - they are closed headphones with large ear cups that seal against my head (old BeyerDynamic DT 770 Pro). They do not provoke feedback with my aids but your experience might be different. You might try a wired headset with large cups - it might work for you until Oticon fixes the firmware. One advantage is the latency caused by the PC to ConnectClip bluetooth connection would be gone. The security issue requiring a dongle would also be gone …
Other possible workarounds might be using an EduMic to connect directly to the PC audio out as the EduMic has a wired audio input. Another might be to use a TV Adapter 3 to transmit the audio from the PC to the aids. I have NOT tested either - others on the forum might have. You would probably need to use the PC microphone to pick up your voice as the TV adapter is one direction only - I don’t know about the EduMic. The EduMic is expensive, at least in the US. Neither the EduMic or the TV Adapter use Bluetooth to connect to the PC so the Bluetooth dongle would not be used with either device.
Recently I’ve been using an iPad Pro for Zoom - it has worked for my limited needs for Zoom. I turn off the Bluetooth on my iPhone when I’m on Zoom on the iPad. I then turn off the Bluetooth on my iPad when finished with Zoom and turn the iPhone Bluetooth back on. I have NOT had a good experience with Zoom with Bluetooth on both the iPad and iPhone simultaneously. I have 16.1 on both my iPhone 12 and iPad Pro and the audio handoff between devices does NOT work correctly for me so I resort to turning Bluetooth on/off manually using settings.
Good luck,
Stuart
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