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Resound ONE cannot connect to Smart Fit

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Hi everyone. I’m new to this stuff, but have all the pieces. The latest Smart Fit software, Air Link 2 that I’ve upgraded to the latest NOAH Wireless.

My old pair of Linx2 connect and work exactly as expected with the Aventa software. When I try to connect my ONEs to Smart Fit, they will initially connect, I get the beeps and the blinking green lights and everything. As soon as a click ‘continue’ I get the ‘cannot connect’ message in the attached image.

I have tried every combination of steps I’ve seen on this site, but nothing seems to make any difference. I have tried the following:

  • restart the hearing aids after they initially link to the NOAH device
  • disconnect and reconnect the NOAH device
  • start Smart Fit and then connect the NOAH device

Can anyone please offer any help? I had previously had them paired with my iPhone and iPad, but have even tried shutting them both down when turning off Bluetooth didn’t work. Finally, I deleted them from my devices to make sure. Still nothing.

IMG_1759

8 people in this conversation14 min readJump to latest

The only time I’ve seen it is when the are still connected to some bluetooth device, reboot the PC and start again and be100% sure you have all Bluetooth turned off.

That’s what I keep thinking too, but I can’t think of any other device that could be connecting. I’ll keep trying, but hoping someone mentions something I’m missing.

@pvc, yes, that’s how I’m getting started.

Your original picture does not show them as connected. It says connection error.

Maybe use Control Panel/Device manager to view your Noahlink Wireless device and driver;
Tip: you can click the image to enlarge.

c6

Here are the other screens showing the connection. This time I turned off the Bluetooth on my laptop as well.

Device manager shows no errors. The driver is dated 2016 (1.1.0.0) but I have run the updaters.

IMG_1760
IMG_1761

Well it has connected because it has read the serial numbers from the hearing aids. The message says “make sure they are not connected to a smartphone or placed in the charger”.

The second picture shows them both assigned, so yes.

Like I said they’re connected enough that I can click the ‘Beep’ button and make them beep.

Well that’s just strange, I mean your connection between between NH and is good but you then can’t go any further? Remember you only have 2 minutes to complete the process before it times out.
Mate if it were me, I’d uninstall SmartFit and reinstall plus reboot the PC and start it all again.

Yep, did that. I do wonder if I just have too much RF around me. I work in technology, so I have a lot of devices around me all the time. I’m going to try using an entirely different PC.

  • Did it complete successfully as below (connected Airlink 2 is Up To Date)?
  • Did you disconnect and reconnect so that it could become recognized as Noahlink Wireless upon reconnection?

b1

It seems to have a Reinstall option.

Can you use Control Panel/Device Manager to show use the HIMSA Driver version like below? btw> Windows has a (Snipping Tool) where you can mouse-drag a rectangle around your screen clip; save that clip as a file; then upload the file using the Up-Arrow-Tool on your forum post.

b2

Sorry, busy week this week. I’m just getting back to this now.
Device manager shows it correctly like you show it above.

I have tried uninstalling and reinstalling the Smart Fit, and also tried downgrading to Smart Fit 1.14. Nothing seems to make a difference. It’s frustrating because my Linx2 devices work with the NOAH adapter and Aventa just fine.

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