Dear Phonak, your Lumity battery isn't good enough

Same here, at my last Audi visit, I showed her the custom program that I created, had her adjust the voice in noise program and then made that one the default startup, had no issues since, the Autosence 4.0 is quirky at best and started to act up a bit, one day I may have her send these in to reprogram the Autosence as she thinks it may be the cause of it’s erratic behavior. As for tap control, try it in -20C temp outside walking the dog with a large furry hat on (me not the dog)… I asked the moderator if it had been tested, and No.
If I do get a call on my phone (something that rarely happens) then I push one of the tabs once, but still have to take the mits off. No big deal, just no worth it, and then that feature was not available with disposable’s. I don’t miss all that, one thing for sure is my hearing now is great with the Ha’s on, without, well just look at the audio-gram, my tinnitus takes over.

My new Oticon Xceed aids have exceptional battery life. So much so, that even after three days of at least 8 hours a day streaming (I work from home and do a lot of streaming of music/audio while I work), and my (normal disposable, thank God) batteries don’t run out even after three days. But, I got so used to my sucky Phonak battery life that I still change them out after 3 days. That’s just me. I need to get used to pushing beyond that 3 days and see how much longer I can get away with the battery life on these exceptional hearing aids.

Oh yes: I absolutely still love my new aids. I give Oticon a full 5 stars compared to Phonak. I would give Phonak 2 stars (and that’s being generous) for the issues I have experienced with their aids over the past 5 years. Quick update: Because of the exceptional skill of my new non-Phonak-beholden audiologist, it has now been three months since my last ENT visit. I haven’t been able to go three months without seeing my ENT since before 2019. Oticon has been a game changer for me in many areas.

My old audiologist kept rebutting me saying “Oh it couldn’t be the ear mold.” Guess what, old, Phonak-beholden audiologist? It’s the freaking ear mold that was causing all of my issues.

Amen. Amen. Amen. And because the reply needs to be at least 20 characters, Amen.

@codergeek2015 said:

I haven’t been able to go three months without seeing my ENT since before 2019. Oticon has been a game changer for me in many areas.

AUGH!!! While I can’t say that I get in to see my audi every 3 mos, I’ve already been in to see her, well, let’s see… about EVERY 3 MOS since last fall. I’ve gone in about the Rogers, then to tweak MPO vs gain, now 2 sets of Phonak Lumity Life aids needing to go in the shop (one is there, the other will go when I get my first pair back).

You’ve given me something to DREAM about. I totally get that certain audis are pro-brand. It may have to do with their experience or training. I’ve been happy in the Phonak camp mainly due to the BT stability and quality of sound. I haven’t tried Oticons since maybe 2016? But the “open sound” paradigm seemed too much for my ol’ gray cells to make sense of. Even so, I’d love either a rechargeable aid that gives me a solid 24 HOURS of use or a size 13-battery version of new aid.

Not seeing that coming from Phonak yet.

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Aye Dave, it’s an interesting subject… I believe we are on the cusp of seeing the demise of the automobile industry, as we know it… interestingly enough, this might prove a godsend to hearing aid manufacturers rechargeable batteries… Nissan are developing a Lithium Ion Solid State Battery (See link below) they reckon, once developed, 10 minutes to charge, and 1200 miles, on a single charge, these solid state batteries are much denser, and will hold up to 4 times the charge? So maybe this is the direction the hearing industry may take? Cheers Kev

Nissan to launch first solid-state EV in 2028 | Autocar1

Firm is in a "class-leading position" to introduce cost-saving, liquid-free batteries with 2025-bound production plant

@jsrustad said:

A marketing guy I used to work with had a sign on his desk that said something like “A product manager with no customer feedback is just another guy with an opinion.”

Have you ever tried to contact Phonak directly? It’s impossible, as they only want to hear from the hearing aid providers. This assures that all the end user feedback comes in 2nd hand which really sucks, because the end user probably knows more about a product than the manufacturer.

Hello @Baltazard . I am happy to share information when the information is public, such as content from user guide or technical facts. But the online time here is limited and I will just sporadically see issues. Hope for your understanding.
Michael

just to set expectations right, many many questions I cannot answer, especially those concerning insider topics. Phonak has many online resources, help points, etc., where usually the questions should be answered.

My audiologist tells me that the rechargeable battery on the Audeo Lumity 90 lasts longer on a single charge than the battery on the Slim L90. Is this true?

Do you know if Phonak has plans for a new generation to upgrade from the Lumity any time soon? I’d hate to buy now, only to find that the technology I just purchased was outdated in 6 months.

Thanks in advance.

Update, Phonak no longer sells battery hearing aids. So I had to get Hear USAs Widex. This is a hearing aid sold by the company, but I was surprised to find out most audiologists in my area don’t know or want to know how to use the program. We are really at the mercy of the hearing aid specialists. At least my audiologist was willing to learn.
I just received my second pair, because the first pair of aids had so many problems. Naturally they sent the wrong color, but after over a year of waiting, I just don’t care. I hope these ones work as well as my Oticon.

@DJ11 said:

We are really at the mercy of the hearing aid specialists.

That’s why I’ve gone down the self programming route. There’s a 312 battery option for Audeo Lumity now.

Peter

@DJ11 said:

Phonak no longer sells battery hearing aids.

This is not true. @1Bluejay just got Lumity with disposable batteries.

WH

That sounds interesting. I would love to learn more.