Jabra Enhance Pro 20 Bluetooth disconnect issues

Bluetooth® LE Audio Streaming & Auracast™
Jabra Enhance Pro 20 hearing aid users with compatible Android smartphones*, can connect to the next generation Bluetooth LE Audio and Auracast broadcast audio. Bluetooth LE Audio provides enhanced performance with hands-free calls. Auracast broadcast audio will enable new audio experiences in private and public places, making the world more hearing friendly and accessible for everyone.

Jabra Enhance Pro 20 is the industry first hearing aid to connect to Bluetooth LE Audio and Auracast. Users with compatible Android devices can gain immediate access to both hands-free calling and Auracast broadcast functionality.

*Hands-free calling and Auracast broadcast audio works with Jabra Enhance Pro 20 and compatible mobile devices with Bluetooth 5.3 or later and the latest Bluetooth LE Audio streaming protocol.

Compatible Jabra hearing instruments:
Jabra Enhance Pro 20

Compatible Android devices:
Samsung Galaxy S23 Ultra
Samsung Galaxy S23 +
Samsung Galaxy S23

Jabra Enhance Pro Compatibility | Jabra Support60

Find compatibility information for Jabra Enhance Pro hearing instruments and see the full list of compatible iOS and Android devices.

I have the 20s and a Samsung S23 ultra running android 14. I can occasionally get the LE Audio to work, but not reliably. Every time I try to answer a phone call, I have to switch to speaker phone in frustration. Trying to stream anything sometimes works but only after a massive amount of fooling around. NOT ready for prime time. Firmware fix is the only hope.

Thanks so much for your experience. I almost pulled the trigger on the Pro 20 and a new S23. But being that Resound already oversold BT on the One’s, i dont trust their claims at all. Butn me once, shame on them. Burn me twice, shame on me. I would be returning them asap if i had the same experience you have. Costco even admitted that there is not much software difference between the Pro and Pro 20.

I fully understand the desire to stay away from Apple/iphone. But I have had an iPhone since the 6+ came out (now using an 11) JUST because the bluetooth is consistent with both my OLD Resound aids and my current Signia aids. I have set the Google apps as my “defaults” on the iphone so I never use the Apple Apps. Most of the time that works transparently. Occasionally I have to delete the app (contacts) and reinstall it to make it totally sync with my Google account.
But have NO blue tooth issues. And I still use both phones and both sets of aids since I listen to audio books on the old phone with the old aids at night when the current aids are charging!!

Well I have the pro 20 and an s23 and I’ve tried everything to get reliable connection without any luck. Sorry.

Yeah honestly that sucks, they’ve had so much time to get this right, why rush it out halfway, you probably already know it’s a known issue with other previous versions as well.
I don’t have much issues with the Ones I have, but lots of others complaining as in @mr.smithster says.

The Hearing Aid Specialist at Costco did ask about the phone and during the fitting we did several phone calls, incoming and outgoing to test functionality of the HA and App. The Jabra’s do not yet support using the HA microphones for the conversation, but I’m fine with that.
The problem that I’ve had using Pixel 4a with Android 14 is that the Bluetooth connection, while it technically persists as far as the App’s functionality (program selection, volume adjustment, …) is concerned the streaming audio from the phone does not persist. Streaming from a video on the phone works without issues. It is only the Bluetooth streaming from the phone that drops out.

I never had a problem with battery life, so I never had a closer look.
Apparently there will be another improvement coming to LE next year sometime.
Until then - have Android, go Phonak.

My next aids are Costco or used. I can self program but need molds too. Costco dumped Phonak because of charging issues so i will stay away. With my loss and using power receiver i need a solid 16+ hours of charge with streaming calls for work and using my TV streamer.

@mr.smithster said:

I can self program but need molds too.

I self programmed and had ear molds made through Lloyd’s.
They were great.

Thanks. How do these compare to mrg molds? Mine were made by Resound for a power receiver. Are these made to the receiver, meaning, do they need the receiver to make the mold or do they mold to the receiver size, style, mfg? Thanks again

I can not compare Lloyd’s ear molds to manufacturer molds, never had any other than Lloyd’s.

I did have ear molds made for both BTE and RIC type hearing aids. Both worked great. I am trying to remember if they used receivers they already had or if I sent the receivers I had with the ear mold templates. I think I sent my receivers in to be used for proper sizing but not sure now.

As far as BTE ear molds I used slim tubes with Naida aids. Lloyd’s ordered these hard to find slim tubes for me.

Thanks and sorry to OP for taking this thread slightly off topic. Lloyd’s sounds like the way to go for those that self program.
I hope we get some more feedback on the Pro 20 and LE. I am looking for some new aids next year sometime and like the Resound/Jabra sound once dialed in.

I have a similar problem with my galaxy s23 Ultra. I was going to ask my spouse to upgrade her older Phonak but I’m holding off until they get this fixed. If not fixed shortly I will need to send these back under a 6 month warranty/return from Costco. I did find that turning off Bluetooth on my Samsung s8 tablet and watch 6 and then cycling Bluetooth on my phone appeared to resolve 90% of the problem. However, after restarting bluetooth on the watch or tablet the problem would eventually return. I worked through the first-tier tech support on the phone and then with Costco technician and 2nd tier support on the phone. Both were quite knowledgeable and supportive. I do note that some of the literature appears to acknowledge the problem, but it does not indicate when or if a solution will finally be available.