Skip to content
HearingTracker
Log in

UPDATE ON PREVIOUS POST: Dear Phonak, your Lumity battery isn’t good enough

This topic is closed.

10 replies1.3k viewsLast reply

Link to this topic
Edited

Wanted to provide everyone an update to this post I made in Nov 2023 as it received a lot of traction (top post in last year on this forum, 8.2k+ views, 740+ likes, etc.) Upfront, I wanted to THANK EVERYONE for being so active with my previous post. – I really do think it made a difference.

Previous post - Dear Phonak, your Lumity battery isn’t good enough

After flagging on Twitter3, I was contacted by a senior US Phonak representative (Head of their department). I appreciated the discussion, and everything was fair and candid. On this call I confirmed:

  • The post has been forwarded and discussed internally including with product leaders at Sonova (Phonak’s parent company) in Switzerland
  • The feedback has been taken under review for long term product updates but in the short term, their release schedule remains unchanged. This makes sense to me as the short term product roadmap is locked in. In my mind, if this were Apple instead, we’re not impacting this year’s iPhone 16 release model but potentially those in the future as more flexibility is introduced into the product roadmap and development

Overall, I call this a win.

I’ve expressed my willingness to be contacted by anyone in the organization and provide product feedback as needed based on my personal experience.

Will continue to advocate as best I can and appreciate everyone’s support!

9 people in this conversation3 min readJump to latest

It might happen faster than you think…

Anyone on here seen this twitter post from Phonak
Looks like phonak are about to expand there lumity range again here is the link from twitter an hour ago https://twitter.com/phonak/status/1758135369487548628 find this very curious. Maybe a battery version of the lumity ? UPDATE: found this under news on sonova website today Phonak Lumity is now available for all ages and hearing loss levels | Sonova International

I congratulate Phonak on actually listening to our voices as people who use AND need their products, many businesses just consider us to be customers/people who give them money and not take into account how their products impact our lives.

Thank you for your persistence in this matter. I have sadly returned my Lumity and purchased the Oticon Real with disposable batteries. I like them but would have preferred the Phonak because that is what I am used to and the app is much better. At least there is hope for the future improvement in battery longevity in the future.

IMO all the hearing aid manufacturers have people in these forums reading but not participating.

My guess is they don’t participate as a) they don’t have corporate approval, b) don’t want become the ‘ticket help’ person for any queries and c) their system isn’t set up to manage and respond to all the queries, complaints, etc.

@Conndor Valid points, but people do do AMA, and this guy works for Costco, yet he does videos about and respond to his viewer:

The Hearing Club9

Welcome to the Hearing Club, a dedicated resource for hearing aid users! I am licensed Hearing Aid practitioner in the state of Pennsylvania currently working at the Costco Hearing Aid Center & I have to let you know that these opinions and ideas...

I think it all to do with persnality, some take it as 9 to 5 job and basta, some don’t give a rat a**, but there are a tiny fraction that wants to help his fellow human being, and those are few and far between and they don’t think that it’s all about:

I smell what?

In reply to @Conndor

@Conndor said:

IMO all the hearing aid manufacturers have people in these forums reading but not participating.

My guess is they don’t participate as a) they don’t have corporate approval, b) don’t want become the ‘ticket help’ person for any queries and c) their system isn’t set up to manage and respond to all the queries, complaints, etc.

Agree. I would also add that some forum members direct unpleasant comments to the manufacturers when they actually do post comments here. Hence the reluctance to engage in a public discussion.

Thanks for passing along the info.

Jordan

@JordanK said:

Agree. I would also add that some forum members direct unpleasant comments to the manufacturers when they actually do post comments here. Hence the reluctance to engage in a public discussion.

Irate customers are a data point for companies to consider, and dealing with them is just part of a public-facing corporate rep’s job.

In reply to @CombatWombat

@CombatWombat said:

It might happen faster than you think…

Follow our youtube channel and you’ll be the first to know :wink:

HearingTracker12

Welcome to America's #1 Hearing Aid Resource. On HearingTracker.com, we provide unbiased and robust reviews of hearing aids, helping you make an informed decision. We also feature immersive audio samples of real hearing aids, allowing you to compare...

Related discussions