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Costco Jabra Defective Feed

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I purchased the Jsbra Enhanced Pro. Atleadt 7 times I have had to have the feed from the domes to the hearingsid replaced. It just failed, no soubd could be heard.

Costco is not documenting each replacement, failed units are thrown away, not sent to manufacturer.

No one has a clue why they are failing? Help

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Don’t have an answer to why they are failing, but having worked in the electronics industry for 40 yrs in field service, not sending the failed units back to the manufacturer is normal behavior. Costco is most likely coding the replacement as a warranty replacement, the manufacturer typically monitors warranty replacements and when the repairs reach a certain threshold will take corrective actions. Your failure rate seems extremely high. I would look at outside conditions like your environment. Are they getting wet from sweating and things like that? If they continue to fail I would ask for a complete replacement especially if the failure on one side only. If it is on both sides points more to environmental issues

Thank you for your response. The information is helpful. These new hearing aids replace sn older pair, my point is I have been wearing them fir 15 yrs. I am hoping readers might be able to help environmental factors i can modify on my end to address the problem. If defective materials, I am curious as to how Jabra would know without feedback and reporting. Again thank you for getting me further along with a solution

Edited

Do you mean the receiver wire is failing?

I had the actual go bad to where I couldn’t hear sounds through them. Streaming worked fine.

I had four defective jabra pro and will never ever again buy a Jabra H.A.
In over 40 year career in electronics and I have never experienced such an absurd failure rate.
going with costco phillips 9350 will report after I use them for a while.
BTW my old costco Phonaks lasted 8 years with no major failures
Jabra makes some great audio products but they do not have the hardware down
on .
What is disturbing is all the glorious reviews JABRA is getting I know my issues cannot be isolated to one customer 4 replacement in less than 2 years thats crazy

JABRA is great with audio devices but very new to the game of making hearing aids
That is why their failure rate is so high
There is a lot of praise for their and they are wonderful but not reliable plus their phone app is the best
I will report on my new Philips 9050 after using them for a while now that company has been manufacturing and designing HA’s for a very long time

Edited
@big.little said:

JABRA is great with audio devices but very new to the game of making hearing aids
That is why their failure rate is so high
There is a lot of praise for their HA and they are wonderful but not reliable plus their phone app is the best

Actually Jabra Enhance Pro 20 hearing aids are the same thing as the ReSound Nexia 9s. Both companies are owned by GN. They are rebranded and sold to the Costco mass market at a lower price point then the ReSounds.

The GN hearing aid company, also known as the GN Group, was founded in 1869.
Explanation: GN stands for “Great Northern Telegraph Company” and has a history spanning over 150 years.
Key points about GN:
Founder: Carl Frederik Tietgen
Main brand for hearing aids: ReSound
Also Beltone and Jabra.
Other products: Jabra headsets

Both ReSound and Jabra are having similar issues with this model of hearing aids.

ReSound is also coming out with newer models Feb 20th or 24th as I recall.

I got my Jabras when they were released as they had with my Samsung Galaxy S23 Ultra. My partner got her Jabras a few months later when the Galaxy S24 Ultra was released.

I have only had receivers go bad. My partner just had her right hearing aid fail and is headed back to Costco with the thread about the new mic filters with shells that can be field replaced.

Resound Nexia continuous issues
I can confirm that swapping out the outer casing fixes the issue. My audiologist had Resound send her a new case to swap out. It was a super simple procedure and took 5 minutes.

I have not read about other of the GN models having such a high failure rate as these have had. If the new mic filters and shells fix these issues I will likely try Jabra the next time around. I like mine in general and yes they have a very good app. I also use the kit and adjust my hearing aids in concert with my Costco hearing instrument specialists.

I had the Resound Nexia 9, basically same thing as the Jabras. The issue where the clarity and volume fades quickly over the course of 1 week up to multiple weeks, but streaming audio seems fine and rubbing your finger across the mic hole still makes that static sound, then that likely means you’re dealing with the dreaded body mic filter clog issue. The manufacturer is very well aware at this point and its a shame they haven’t done a recall at this point or at least issued a replacement for the case that permanently fixes the issue.
While replacing the outer case does fix that issue, it is only band-aid solution as the issue will eventually come back. The integrated filter is a thin micro-screen that seems to clog very easily. For me it would take roughly 2 months before it was clogged again. After the 3rd time I had enough and applied for a refund with my insurance company. While swapping out the case was very easy, I didn’t want to keep dealing with the issue when all the other Hearing Aid brands aren’t dealing with this issue.

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