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New user/issue with Signia hearing aids turning off when I open apps on my phone

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Hello! I just got my first pair of hearing aids yesterday. They are connected to the app on my phone and all is well.

First of all, I wear BiCros ’s. My Cros aid is the left and my hearing aid is the right. I enjoy using apps on my phone and I play several games daily. My phone is Samsung S23 Ultra.

I noticed that when I open a game, and some other apps, that I immediately lose the left (Cros) hearing aid. If I open the hearing aid app, you can see that the left one has turned off, but it turns on while you are looking at it because you made that the primary app. It’s like the hearing aid app is not running correctly in the background. It is only the Cros one that turns off.

That said, the aids are Signia under the name of TruHearing. The app is also TruHearing, but was told it is exactly like the Signia app. I dont understand (?) or LE?.

Anyone else with this issue? Thx!

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Hi, I have the same problems and My Cros aid is the left and my hearing aid is the right to!

That is crazy. I went ahead and returned mine. I need to be able to hear, even if Im reading a book. Have not replaced them, yet.

I’m in evaluation mode for Signias and I found the app to be unpredictable in behavior. It’s not well designed and bad enough that I’ll have to try another brand. My provider is not well versed on CROS and that’s also been a struggle.too.

In reply to @RSW

No, Ill have to look at that. We are in the middle of moving 250 miles away and building a house. I’ve had to put the hearing aids on the back burner for now. Thank you for the suggestion!

Hi, Toni,

I would contact your audiologist and go back in to see them again as soon as you can (after your big move!). I had similar experiences with my current Phonaks; the sound would go out and come back on, etc. My audiologist sent them in to Phonak and they sent me new ones, all under the warranty.

I have Samsung Galaxy S23 Ultra as well; I wonder if that is a factor- some sort of technological glitch.

I went back and went back. They admitted that it was their app and they did it that way intentionally. Huh?? So, I returned them. It was a deal breaker for me.

I have the same problem. I have games set up for zero volume and some of them, even so, cause hearing aids not to work at all. Signia/TruHearing.

Yes, it is a real problem. After a long conversation with my audiologist and Signia customer service, we learned that their software is designed to do that on purpose.

Well, I volunteer at a hospital and I play games or read books (all on silent) but it cuts of my BiCros aid and then I can’t hear a nurse or doctor that walks up on that side to say something to me.

It was a deal breaker for me. I returned them since it cant be fixed.

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