New Phonak Roger On 3

Two possible reasons, one is firmware versions. If they haven’t upgraded, I’d do that first. The second possibility is it needs a reset. I’ve had stereo disappear a couple times. A reset fixed it. Roger On user guide, see page 48 for Reset10

WH

Has firmware version 3.0.49742 which I believe is the latest. Did the reset again but no change. MyRoger app still does not show a stereo version. This is version 1 hardware and as I mentioned I have a couple of other iNs with the same hardware and software which do show the stereo options. Very puzzling.

Yes, I’m using the myRogerMic app and ran into the exact same issue you did.

Try the following with one of the non-working Roger Ons, following these steps exactly:

1. Unpair the Roger On from the myRogerMic app and your phone’s general bluetooth settings.
2. Disconnect hearing aids from the Roger On (hold back button for 8s).
3. Turn off both aids and the Roger On.
4. Turn on one hearing aid and the Roger On.
5. Press and hold the connect button on the back until the chain icon appears and hold it near the aid.
6. It should connect and show a check mark on the Roger On.
7. Turn the just-connected aid and the Roger On off.
8. Repeat steps 4-6 with the other aid, then turn both the aid and the mic off. At this point both aids should be connected to the Roger on.
9. Pair the Roger On to the myRogerMic app (turn on mic, go through steps on app).

If your aids support RogerDirect and have receivers installed then you should be able to access the stereo modes if you followed these steps.

@raylock1 said:

MyRoger app still does not show a stereo version

In the configure option there is a switch to turn stereo on/off. That isn’t off, by any chance, is it?

WH

Great, I just followed that procedure with 5 Rogers and it worked for all of them. @li Did you just happen upon that procedure?
Now I have four extra Roger On iNs V1 that I purchased for parts as a hobby from Ebay. None of them, however, have working displays but I have tested all other aspects of their functionally and they all work. A display is not really necessary if you use the MyRoger app since almost all of the data is there. If anyone knows someone who has been unable or did not want to purchase a Roger On iN due to price or for some other reason, I will be happy to send one of these to them for free. Have them message me if interested.

Hi @Raylock1, I am using Phonak Naida P70 UP and love to try Roger On iNs V1 before committing to a newer generation Roger in the future. Using Roger On iNs V1 to connect directly to the Naida P70 will helps in my profound loss situation. No need of any other devices for connectivity. If yes, then I am happy to try it. I will pay for the postage as I am in Malaysia. It is possible for you to send it? If not, send it to a US address and my son will bring back when he returns to Malaysia for holiday.

Your kind advice is highly appreciated. TIA

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