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Roger on in V2 in headset mode

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Hi all, I am supporting someone to try and set up a roger on in v2 to use in headset mode. The issue we are having is that the audio output on their computer is showing as the roger device but the input is not. When speaking to IT they said it could be to do with microphone drivers not being installed correctly. We’ve sent the device back to the supplier and it’s came back and we are still not seeing the audio input drop down. The supplier is saying it works on their computers but we’ve tried it with two company laptops and a personal laptop with no success. Have anyone experienced this or had any advice?

Try the following:

Press and hold the Connect and the bluetooth button on the underside of the Roger On for about 10 seconds until the indicator light turns orange, this will clear the bluetooth devices list. You shouldn’t have any issues connecting the device back to your hearing aids, but if you do, follow the pairing process as you normally do.

On your computer, press the Windows Key + X together, and click Device Manager
Navigate to “Bluetooth”
Click the arrow beside it to drop down the devices
right click “Roger On”, or any named device that refers to the Roger On.
Click Uninstall. If you are prompted about the decision, click yes.
Restart your PC.

If for some reason you cannot do the above due to work computer security, ask IT to assist you with removing the device from device manager. Otherwise, remove the device by finding it in the Bluetooth devices page on your computer.

Once your PC is restarted, navigate to adding bluetooth devices. You can either search for Bluetooth in the start menu search bar, or add a device by clicking on the “show hidden icons” arrow on the bottom right of your screen and right clicking on Bluetooth and clicking add device. See if that helps.

Failing that, you may have a driver issue. Ask IT to see if your laptop manufacturer has a supported driver for bluetooth on the laptop manufacturers website that they can assist you with installing to see if that fixes the issue.

Also failing that, some Windows services regarding bluetooth may not be allowed due to company security policies on laptops or devices. You’ll need IT to investigate their group policies they have set for laptops or workstations and determine if bluetooth services have been disabled for any reason. Sometimes one policy affects another policy, and the unintended consequence is that you have access to connect a device, but can’t do anything with it.

Once the device is added, see if the option you’re looking for shows up. Sometimes bluetooth devices will have far too many devices and that causes issues.

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