I have both devices simultaneously connected and they work almost but not quite perfect. While both aids work great on the iPhone the left aid does not work on the iPad. There seems to be a connection error someplace. I say connection because both aids work with both the iPhone and the Oticon streamer. It is only on the iPad! I notice the left not working. I have re paired the left aid and rebooted the iPad and the problem persists. Running IOS 18.1.1 on an IPad Air. Any help appreciated.
This was one of my issues too. Your aids can pair to both iPhone and iPad but can only be connected to one or the other. I always had to disable Bluetooth on the device i wasn’t streaming from at that time. Seeing i depend on my phone to stream calls to my aids I kept the Bluetooth disabled on my iPad most of the time. I walked away from Apple devices for this reason over a year ago.
Wished my problem was as simple as that. Turning my Bluetooth off makes no difference. My problem is no sound in the left ear when using iPad. Sound comes out of right aid only while on the iPad. Comes from both ears when using my iPhone or streaming with the tv streamer. When I get a phone call while on my iPad sound comes from both aids because it’s coming from the phone. When call is ended and I return to what I was watching on the iPad sound goes back to only the right ear!
Have you tried forgetting the aids on the iPad then restarting the iPad. Disable the Bluetooth on the iphone and anything else that can pair to the aids then pair the aids to the iPad and see if that helps, before enabling Bluetooth on the other devices.
But have you tried turning off bluetooth on your phone when you want to use your iPad and see if it then streams to both ?
I have my Moores paired to 3 apple devices - personal iphone, work iphone and an iPad. I have found that switching from one to the other is not as seamless as you would think or like. What I have found works is to pair my HAs to all 3, but I turn off the bluetooth to my work phone and ipad, and only turn it on when I want to stream from them. This seems to work perfectly. Every once and a while I will try to stream from a device and only 1 HA has sound (streaming sound I mean) and every time it is because I have bluetooth turned on on a different device.
I have re paired the left aid and rebooted the iPad and the problem persists. Running IOS 18.1.1 on an IPad Air. Any help appreciated.
The first thing I would check would be the firmware release for your More 1 aids. Last I looked, there have been 11 firmware updates for the More according to a “Firmware Update History Overview” page that can be accessed through Genie. Many updates include “improved connectivity” as one of the improvements. The latest firmware version listed as of 30 Oct 2024 was 1.4.4. The Companion app can show you the firmware level in your aids although it may say they are up to date when there is a further update available through Genie.
If you have the latest firmware, I would forget the aids in both the iPhone and iPad (Settings, Accessibility, Hearing Devices, MFI hearing devices). Then turn off Bluetooth on the iPad. Turn on Bluetooth on the iPhone, power down the More aids, turn them on, and pair them. Check to see they operate correctly. Then turn off Bluetooth on the iPhone and then turn on Bluetooth on the iPad. Power cycle the aids and then pair the aids with the iPad and make sure things work correctly (stream to both aids from the iPad, etc).
I have never found the automatic handoff from an iPhone to and iPad and back to work correctly. My solution is to have Bluetooth turned on for only the device you wish to be connected to. That has worked reasonably well with several iPhones, an iPad Pro gen 4, and Oticon More 1 and Real 1 aids and apps like Zoom on the iPad.
I expect neither Apple or Oticon have ever got their programming quite right and things are a moving target with updates from both vendors.
To all of you that have replied. My firmware on aids is up to date running 1.4.4
I followed each of your suggestions to the letter with no success! Still only right ear working on iPad. Problem is that’s my bad ear and everything sounds a little garbled. Wouldn’t be a nuisance if it was my left ear since I still hear ok with that one. I appreciate all the input and guess it’s just gonna be what it’s gonna be. Wouldn’t be so frustrating if it was this way on both devices but both aids work perfectly when using iPhone!
Hot Springs Village, Arkansas