Jabra EP20's frustration with reliablity

I asked at Costco about purchasing a dehumidifier and my hearing aid specialist said it wasn’t necessary. Of course, I consider a work out as pushing myself away from the table. No perspiration at all.

i have a 2yo pair of jabra enhance select 200s and they have been replaced a few times. the jabra audi i’m working with thought i might be having moisture issues and suggested using a small dessicant packet in my charger. she said that should remove any residual moisture as they charge overnight. i bought a bag of 100 small packets on amazon for $8 (the beads in these change from orange to blue as they soak up water, plus they’re reusable) and i’m hoping this helps. perhaps it will help you as well.

I am using Jabra EP20 almost a year. It wasn’t my choice as Jabra was not a professional hearing aid manufacturer. Somehow Costco made me believe that EP20 is the best. I am having trouble and connectivity issues with my Android phone. Not recommended.

@Sal1 said:

It wasn’t my choice as Jabra was not a professional hearing aid manufacturer

Not quite true, although they don’t manufacturer the Jabra, they are exactly the same models supplied from ReSound, you now know not to believe anyone who tells you whats the “best” model available, it’s well known the “best” is the one that works “best” for you, whatever that brand may be.
You should go back to your Costco fitter and ask them for further assistance in getting them adjusted to your satisfaction.

Do you mean you change the wax guards as required? Meaning when the hearing aid stops working, or do you mean every three weeks regardless if they are still working or not.

Michael, I think your hearing aid has two or three microphones, depending on if you have a microphone inside the ear. (I have a similar hearing aid from ReSound but the audiologist did not opt for the microphone in the ear, so it does seem optional.) From what I recall of an earlier discussion on Hearing Tracker, quite a few people thought that the microphone in the ear was most likely to experience problems (perhaps because sweat is more likely to enter that microphone). I’d suggest finding out which microphone in your hearing aids were experiencing problems. Hopefully the redesign of the shell will help, though.

It needs to be changed regularly. Your audiologist must have told you this. I was asked to change both domes and guard every month. Since I realize I have more wax accumulated I have decided to change every three weeks. Costco provides the supplies free of charge.
Let me know if you need any other info.

I guess I never learn my own lesson. I worked out this morning, noticed it was a tough workout because I was sweating a ton. Wore a sweatband and it was soaked. Half way through the workout I hear pop pop out of my right ear and everything was muffled out of that ear. F**K. Pull it out and put it aside, finished my workout, rinced it off put it in front of a fan for an hour.

Put it back in, same thing. Everything is muffled. It’s the freaking sweat.

Anyways, I took my chances and took them apart, blew some air through the new filter they added after the last repair, put them back together and I’m back in business. I really don’t want to take them apart again, that was a pain, really testing my eyes as the pins are so small. I guess they aren’t very resistant of that. I’ll just have to work out without them from now on.

I still want to consider AI ones next, but I really want to hold out as long as I can.

Michael, you must really perspire when you workout. According to the specs for the Jabra Enhanced Pro 20 hearing aids, they should be able to be submerged in water and still remain operational. They have an IP68 rating. That’s the top rating for water and dust resistance. Of course, if you took them apart, then they may no longer be IP68 rated.

I’m glad that you found the new filter that GN installed. I just got mine back from GN to install the filters. If I were you, I would probably purchase a drying box from Amazon, in the event that they get wet again. The drying box has a built in fan and heating element to dry them safely should they get wet again and you won’t have to take them apart again.

Here’s the IP rating chart.

I have been trouble-free w/ my Jabra EP20’s from Costco --very happy w/ my hearing help!! (long-time wearer. . .)

On February twenty I got my Jabra Enhanced Pro 20 hearing aids back from the manufacturer. Previously, I was going to Costco regularly for them to clean out my hearing aids when they stopped working. I was changing the wax filters every few days, which probably was not the issue. Today, I’m five days short of a month and haven’t had any issues with them not working. I put them on in the morning and take them off before bedtime, and I haven’t had any issues with them what so ever. I assume that the microphone filters, that were installed, are doing their job. According to the hearing aid specialist, GN replaced the entire hearing aids with new innards. I still have a couple of months left on my Costco trial period, so I’m not doing anything until they stop working.

No, brushing doesn’t fix the problem

I’m one of those that should work in a candle factory…wax galore. My Costco fitters used a toothbrush to clean them and gave me about half dozen filters and domes.
I use a vibrating toothbrush every morning before inserting them and replace filter monthly.

Do you use the toothbrush to brush your teeth or dry, to clean your hearing aids?