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Specsavers Advance Elite Bluetooth not connecting to phone or PC

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Edited

How does your hearing aid and the charger look like?

The following picture showing the Resound Nexia family &

grafik
and this are pictures of the ReSound Nexia Chargers
grafik
– Premium Charger <------> standard Desktop Charger

The next picture showing the Signia Pure IX RIC style with charger

grafik

In reply to @Astritz2456

That’s 2 different types. has a receiver at the end of a wire that goes in your ear. Behind the ear just has a plastic tube. But for both types, the hearing aid sits behind the ear. Confusing eh? From what I can see, Specsavers sell both types as Advance Elite at the same price. But only their RIC type is fully Android compatible. So if you have a Behind the ear type, maybe swap it for RIC?

Edited

A little off track, but a downside of the Specsavers Advance range, the fitting software used to be locked, and probably still is. So not able to self program.

Well if firenzel is right (see above) you have a rebranded Phonak aid which should connect to your phone, pc and iPad. I take it that you have tried pairing by switching the aids off and then on again to get them in pairing mode. Also, note that it’s only one aid that shows up for pairing which is the master aid but both aids then receive audio. For me it’s the right aid. Good luck.

Edited

In reply to @Astritz2456

@Astritz2456 said:

Its looks like the resound nexia and charger.

If your hearing aids look like the ReSound Nexia and your charger looks like the ReSound charger , then your Specsaver hearing aids are rebranded ReSounds and connect for streaming only via , and -LE-Audio.
→ NO classic Bluetooth connection for streaming from PC

If you keep the Resound aids then you could get a Bluetooth dongle which support the new -Audio standard, and connect the hearing aids via the dongle to your PC for streaming audio.

Bluetooth dongle with Auracast support - FlooGoo FMA120
We’ve been waiting for such a beast for a while. Amazon link: https://www.amazon.com/gp/product/B0CN71FL92/ Manufacturer’s product page: https://www.flairmesh.com/Dongle/FMA120.html I emailed them asking for information and they replied. I’ll copy it verbatim. I don’t think there’s anything there that they want to keep private. My take is that Auracast is working assuming you have a phone that supports it (which is probably Samsung) but point-to-point LE Audio is a work in progress for hear…

For connection to Android phone: Your Android phone need to support ASHA or BLE-Audio.

As you say…They are resound Ha’s. Will take them back however . Thanks for the info. Alan

Here in Australia, my Specsavers are rebranded Signias. My audio confirmed at the last follow-up appointment that these only connect to my phone, to the “Remote” app, with minimal controls. They cannot be paired with my Apple MacBook Air, or anything else. He said that this connectivity “is coming” but no timeline.
Currently, I do not use the HAs for phone calls via the HAs themselves directly, but rather prefer to put the phone on Speaker mode and listen to that via the HAs. Much better voice sound, to me. Listening to a caller’s voice via the HA’s Bluetooth connection to the phone is not a good experience.

@Kit said:

Listening to a caller’s voice via the HA’s Bluetooth connection to the phone is not a good experience.

Go back and get them to work for their money, all they need are some additional adjustments to get them sounding how you want, Connexx has one of the better available adjustments for bluetooth.

@Kit said:

He said that this connectivity “is coming” but no timeline

Again get them working for their money! Lazy it’s been available for quite some time now, update, but the problem for some is then finding the right phone to work with LEA :thinking: just remember this is IX platform, hopefully Specsavers didn’t sell you old platform stock…

The audio said that a firmware update was needed to achieve this connectivity, but that it is not available in Australia yet. I will ask him to adjust the streaming audio; he has had one go at it already.

Yes that’s correct,the firmware update is available in Connexx software and has been for a while now, to get the new firmware Specsavers need to update the software first, it should of already been done.

In reply to @firenzel

Ooh. Great post. Mine are def resound nexia. I was quoted £280 by specsavers for a phone clip to link to my laptop. I would welcome any advice on a more cost effective solution

In reply to @firenzel

Hi Firenzel (and anyone else),

I was reading this post with interest. I picked up my new from specsavers yesterday. They were the Advance Elite + . I was told that they were rebranded Resound Vivia 9. I can’t understand how they can sell them for $2K less than the branded Resound Vivas. Are they the same product? Will there be some parts that are lower quality?

I am new to HAs. I trialled Phonak’s AI HAs from Connect Hearing last week and loved them. On paper I thought the Specsaver Advance Elite with AI would be what I would go with. Just trialled the Phonak so I had an idea of benchmark. Specsavers also sell the Phonak at cheaper price so at the time I thought if I was going to upgrade them I would do it with specsavers. I’m now wondering if the setting up of the HAs may be different at Specsavers. Is it likely that the fitter at Connect just nailed the settings for me?

These Advanced Elite + AI HAs from specsavers function in a noisy coffee shop was shocking. I also noticed the sound quality listening to spotify was not as good as the Phonak HAs. The tip is smaller and they are more comfortable in my ears and I think they are fine for general day use. Im picking up bird calls really clearly.

@kazkaz said:

Are they the same product? Will there be some parts that are lower quality?

Yeah just rebranded that’s all, you pay more for having “ReSound” printed on them, so exactly the same.

@kazkaz said:

I’m now wondering if the setting up of the HAs may be different at Specsavers.

It’s common to have different brands sounding a little different from each other, even when same formula and audogram used.

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