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Need help with BT connection Phonak

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I just got the Phonak Infinio Spheres and was connected. I turned off BT for a bit and went back to reconnect and could only get the right one connected. The left shows with LE and the booklet says that will not work and it doesn’t. Any help is much appreciated before I call the audiologist later today.

I have turned the hearing aids off and back on again and restarted the Samsung S22 Plus.

You should get left and right for for the App only. Did you follow these instructions to pair for streaming from your android device.

https://product-support.phonak.com/s/article/Connecting-Phonak-hearing-aid-to-an-Android-smartphone?language=en_US2

Are you using the MyPhonak App, are you able to pair and connect to the App without issue?so even if you delete the original pairing and start fresh, you still can’t pair to your Sammy for streaming/calls?

Edited

Please see this link (picture included)

Connecting to Bluetooth help
If you just want to stream audio and phone calls , you are just fine with one connection hearing aid (the right device). So you only need one connection to the right side. Because phonak devices uses for streaming only one connection to one device of a pair of hearing aids, and this is normaly the right aid, which is behaving as the master hearing aid. The master hearing aid is also wireless connected to the left (slave) hearing aid and the right hearing aid transmitting the audio stream to th…

When pairing you should get three blueooth devices.
The two BTLE Bluetooth devices( LE_R and LE_L ) are only for changing settings via the MyPhonak App.

The third bluetooth device (headphone symbol) is for streaming to both hearing aids.

Edited

Thank you for the advice. I did not realize that only the right hearing aid was needed for streaming and I reconnected and it is now working.

The app is not connecting so I will reload the app and see what happens. I do like to use the app sometimes for volume.

Reinstalling the app worked. I am good to go. Thank you for the help and I will not be disconnecting my Bluetooth anytime soon. :scream::grimacing::thinking:

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