About Widex Allure

Only Widex-approved providers can access Widex Compass Cloud, since it requires login credentials. Like most hearing aid makers, Widex doesn’t reveal upcoming features ahead of time.

It seems you’re a Widex partner, given your ability to adjust the feedback and noise cancellation settings. Could you share what Widex said when you asked them these questions?. Companies don’t usually allow customers to contact their level 4+ support (or whatever number they use) but instead you can ask to send the messages via their lower level support options or feedback channels.

“Furthermore, when communicating with partners outdoors, even after turning off noise reduction, feedback cancellation, and other features, the sound remains unstable—with sudden volume spikes and drops”.
This is the behavior I’d expect when all features are turned off, which is usually the case with the music program. From my experience, the spikes and drops can be smoothed out by tweaking the G80, G55, and G50 values along with their corresponding CRs plus adjusting the Widex TruSound Softener setting.

I’m puzzled because I’ve never seen a provider in this forum raise questions that seem like programming issues. And if you’re not a Widex provider, how did you get login credentials?

Hello, thank you for your reply. I will try your solution. The main issue is that I don’t have this account; I’m using my audiologist’s computer for the matching.

Yeah that’s crazy, what audiologist clinic would recommend with such limited features!

During recent trial of the Allure ITE, I also got the impression that features weren’t quite ready for prime time, largely around controls and bluetooth. Ultimately decided I wasn’t willing to wait to see if they fixed them in future updates.

I have received a reply and was informed that the full version of the feature will be launched in the second half of this year, around November.

As far as I know, DIY users do not have access to Compass Cloud. I logged in on my audiologist’s computer today and found that it requires a random passcode from Google Authenticator to gain entry. Only authorized Widex dealers have this access.

Additionally, unfortunately, Signia may launch a new platform similar to Widex’s, possibly using a system analogous to Compass Cloud for fitting.

It is expected that other manufacturers will follow suit.

@jimy said:

Additionally, unfortunately, Signia may launch a new platform similar to Widex’s, possibly using a system analogous to Compass Cloud for fitting.

Hopefully not, it’s been a disaster for Widex, so loosing market share is gonna hurt, but the merger of Sivantos and Widex could be the writing on the wall!

@jimy said:

It is expected that other manufacturers will follow suit.

Why? Where’d you hear this from, it’s most unlikely the rest will follow this mess.

Although things like feedback management and ability to adjust certain automatic features was an improvement, we were hesitant at the very beginning due to the lack of (or lack of ability to adjust) other features. However, as they have rolled out more features we have started using them more. Our reps have not said anything about frequency transposition or fitting formula presets yet, and my understanding is that Zen is the thing they are working on most.

I am not aware of a direct line to the engineering team, but you could start with their main number (800-221-0188). Widex has a customer support line (844-497-8844), but that is mainly for phone connectivity problems.