I do some self programming with the Resound One 9 aid which is a copy of your Jabra’s.
The SmartFit software used to program these aids has multiple settings that can be adjusted for the issue you describe.
Are you a new aid user? There is a setting that sets the gains to allow for “New User”, “Comfort”, “Experienced User”, etc. If a new user ask what setting your aids are at. If Experienced, maybe ask to try the comfort setting.
There are adjustments that soften loud noises but I can’t remember under what heading they were labeled (something simple like, Loud Noises) but it was very obvious when viewing the options as I remember. It’s adjusted using a right/left slider control in one of the sub-programs.
Within the software there is a also a setting called, “Environmental Optimizer II”. This adjustment might be the key to the issues you describe… the aids being to harsh and bright with loud or sharp sounds and possibly not enough emphasis on soft sounds. I don’t think any adjustments thru the app will help, other than hitting the Noise Filter.
I am totally an amateur and only have limited experience so not sure I am being helpful or confusing.
If you are really interested in learning about all of the adjustments available, visit audiologyonline.com54 the courses are free and less than an hour. Watch a few of the beginner programming courses on SmartFit and Resound One aid adjustments. You may find that after a few vids, you will be more knowledgeable on these aids than your Costco audi.
Unfortunately my granddaughter was visiting the other day and I had my laptop open with some earbuds laying on the keyboard and she accidentally closed the lid and shattered my screen or I would fire up SmartFit and forward some screenshots
