I bought a pair of Captify pros 6 months ago and it has been one problem after another. Yes, they can work in the right environment (quiet) but my experience overall has been very frustrating. The captions were pretty accurate until a month or so ago, then they got really bad, sometimes completely off from what is being said, sometimes with delays of 10-20 seconds, even just across my dinner table with only my wife speaking. They have also started doing things like continuing to tell me across the upper screen that they are connecting to the server when they are already, or that I need to select the captify microphone but when I go to select it, it says it is not available and doesn’t show it as an option. Most recently it has started to turn off my bluetooth hearing aid whenever I turn off the glasses. I can’t get my hearing aid back on unless I shut my iphone down and restart it. I am wondering if my glasses are just wonky since I don’t hear these kinds of complaints from others. I am also wondering if IOS updates from Apple might be causing some of the problems with switching between bluetooth devices. Captify customer service has been very responsive but not very helpful in fixing anything. Anyone have any good ideas?
You’re ignoring this member’s posts.