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Costco Jabra Enhanced Pro 20 behind the ear hearing aids with earmolds and tubes

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I have a moderate to severe hearing loss and just started my Jabra trial.
FIRST FIT. the overall sound quality on the first fit for the Costco Jabra Enhanced Pro 20 behind the ear hearing aids was pretty good. The hard plastic skeletal earmolds with tubes are well made and comfortable.
The desktop charger is user-friendly , but it has to be plugged in to work, it would be better if it held 3 charges and was portable like the model.
The phone app and streaming is good with Apple music.
THE NEED FOR A LITLE MORE FINE TUNING.
During normal activity The Jabra sound on the aids has a little bite to it, seems a little sharp.
Sometimes when I or someone else raise the voice and speak deeply to get a point across there is a slight reverberation, like the sound is almost on the verge of a feedback.
At the Kingdom Hall, in the auditorium, the sound quality is also a little high pitch. While a soft spoken person or normal speaker is at the mic on stage it’s fine, however a loud spoken person makes me cringe because of the uncomfortable loud sharpness.
Goal for next sound adjustment
Maybe lower the sharpness, lower maybe the pitch, in order to make the sound more comfortable, so when people raise their voice and speak in a deep voice it doesn’t make me cringe. Maybe the sound quality needs to be made a little softer?
I WELCOME YOUR SUGGESTIONS FOR MY NEXT COSTCO HEARINGCENTER APPOINTMENT.

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If the phone app is similar to the model, there are several different ways to temporarily adjust the volume levels. One is a noise filter that’s a quick one button push in the phone app. Or just turn the volume down (or up) a couple of clicks using the rocker button(s) on the . But wait, there’s more… :slight_smile:

Your fitter should be able to show you - and/or do some additional set-up.

The pro 20 has a known hardward problem. Costco returned them for replace and the manufacturer returned a model 30 - all the difference in the world. If your charger came with your model 20 from Costco it should be good for 3 charging.

I would like to hear from more people that went from the Jabra EnhancePro 20 to the EnhancePro 30.

In reply to @219kimrod

I have the old school with clear tubing not the thin wire model. The BTE desktop charger does not have a middle compartment where the domes ore earmolds rest or a lid on top for traveling.

On my first follow up appointment Costco Increased the high frequency to get rid of a very Short, quiet distortion, interruption in sound. It happens when loud speaking men are giving talks using a microphone in an auditorium. In addition, it takes place when in the car and the windows are rolled up. Costco found it a bit hard to understand what I meant, thinking I might be describing an echo problem? Maybe on the next visit I’ll try likening it to a small interruption in music because of a tiny scratch on a CD. With this latest adjustment I noticed the overall sound quality is a little more Clear, but too dry. Any suggestions as to what my issue might be or how to better communicate my problem?

Could be a noise reduction issue or auto microphone directionality ( Directionality) similar?
Check out the features explained on your ReSound (Jabra) models here.

Hearing aids ReSound - Features Explained3

Explore ReSound's features for natural sound and comfort, enhancing your patients' hearing experience with Intelligent Focus and Warp Processing.

Sound wheel might help to explain what you mean to your Audiologist.

How Phonak Engineers are ‘sound connoisseurs’ | Audiology Blog3

Engineers at Phonak use a sound wheel to understand what sound attributes are needed to produce the best sounding hearing aids, much like coffee connoisseurs use a flavor wheel to brew the best tasting coffee. Learn more in this blog article by 3...

In reply to @Ziby

Always ask for their most experienced personnel. Like any job, the longer the individual works on a given problem the greater their knowledge. ALSO, try other other brands - sometime the lesser expensive actually work better for individuals.

In reply to @tenkan

I had to issues after the first fitting.
when loud speaking men talk into the microphone on stage within an auditorium, there was an uncomfortable louder interruption
In addition, there was a similar, but less annoying very brief soft interruption that took place when sitting next to a kitchen or car window.
It was maybe like a muffled skip on a CD.
Costco thought it might have been an echo. They tweaked the high frequency and the problem was gone.
The tradeoff for this was a decrease in liveliness and volume when listening to the TV and laptop at home.
A side note.
The music program was best for the auditorium. I just needed to lower the volume on the aids a little.

In reply to @219kimrod

COMPARING MY PHONAK p90 TO JABRA 20
My older Phonak P90 are much better in handling background Noise’ in restaurants and auditoriums.
The Jabra 20 are better in handling wind Noise and listening to the talks in an auditorium.
The Phonak are more reliable and sound a little better with streaming music and audiobooks.
Jabra are still pretty good with streaming.
On a side note my Phonak are set up with a little extra Bace, I like things like my music, TV, and Laptop computer to sound lively.
I don’t use the Phonak phone app with my Apple I-Phone.

In reply to @tenkan

Here is another problem that needs fine tuning.
When I gave my first part on stage with the Jabra aids, speaking into a mic, there was a confusing multiple overlapping echo, like echoes from 4 different directions! The aids were in “All around mode” when this happened.
Is this like a warp setting problem?
Any advice to explaining this to Costco?

@Ziby said:

Any advice to explaining this to Costco?

Just exactly as you’ve written here should be enough for them to work it out.

Did youtry different programs to see if you could reduce the echo, I’m guessing this isn’t unusual being so close to a microphone placement?

I will test the “Music” program to see if this helps my Jabra issue while I am at the mic. My Phonak P90 never had this problem.

In reply to @tenkan

Your replies are good, how long you been wearing hearing aids and what kind of losss do you have, mine is near borderline severe, I think Costco said 60 deciable loss.
Another question for fixing streaming issue.
the Jabra I-Phone streaming is fine half the time, other times there are short annoying soft distortion interruptions within my Apple music, podcast, and audiobooks.
Kind of like a muffled skip on a CD.

I generally associate liveliness with mids and highs, not lows. If your fitter does, too, your best bet may be to change your wording, unless your fitter can change his understanding.

Do you increase the bass in the Jabra program?

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