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Costco KS 9 pairing problem

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The myPhonak app stopped pairing with my R aid. I tried forget and then re-pair but only left works. I have tried reinstalling the app, when I start the pairing the app says R and L, pairs the left but not the right.
I get phone calls/notification sounds in my right ear so I assume it’s functioning.

Any thought or back to store?

2 people in this conversation1 min readJump to latest

I had this issue, once I had turned off Bluetooth and back on again, it found my LE R side.

I had tried forgetting and unpairing etc but nothing worked until I had actually turned the Bluetooth option off for a few seconds.

Have you deleted the old LE R and LE L options for the App and then try and repair/reconnect?

Yes, when I start the app both are listed under “Devices found” , then I click on Pairing and get red X.

i think it’s time to go back to Costco. When I reinstalled the app all of my settings were gone so that may be the root of the problem and I’ll need to get Costco to redo them.

Thanks for trying.
Nancy

I have to actually delete the LE options from the Bluetooth section of the phone before the App will re find them.

If I don’t delete them, the App ain’t re find them.

I did that too but still no luck. It took multiple tries to get the aids paired to the phone again,

N

Done!!! I finally decided one last try, rebooted my phone, opened the app, open and closed aids, and victory. I have no idea why but I don’t care.
I appreciate all of your suggestions, it kept me going and trying, many thanks,

Nancy

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