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KS 10s and Easy Line App...problem seems to be solved

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Edited

This afternoon, Easy Line app simply couldn’t connect to my hearing aids, it just kept trying.

Finally, I uninstalled the app, reinstalled it from Play Store and went through the pairing process. Everything works fine again.

Later this evening:

I usually charge these hearing aids around 9 PM so I can stream movies while walking on a treadmill. Usually I do a long press on the right one and they revert to my custom setting. This time they turned off so I put them back in the charger briefly, took them out and ran the Easy Line app.
Same problem as this afternoon…constantly trying to connect over and over.

This time I restarted my android phone, ran the app, and everything worked fine.

I am not sure what is going on but maybe the latest update changed something.

Morning next day:

I hear a ping and my hearing aids revert to Automatic Premium. Easy Line app can’t connect to aids.

It is time to make an appointment with a COSTCO hearing aid specialist.

Troubleshooting:

I installed Easy Line app on my Samsung tablet and it works fine connecting to the hearing aids. The phone won’t connect after the initial connection first thing in the morning or after the aids are turned off and restarted during the day for any reason. So, I suspect Android 9 is not compatible with the latest update and I need a new phone.

Any chance the app on the tablet is grabbing the LE connections so that leaves the phone in the cold? Wouldn’t affect streaming, just the app.

WH

Edited

I really have no idea what is going on for sure. I keep the tablet wifi and Bluetooth turned off. It is basically an ebook reader. I just turned it on to install the app and see if it would work.

I just turned on the Easy Line app on the phone and it worked fine!

I am getting a new phone from Tracfone anyway:

image

Intermittent electronic problems are sometimes difficult to diagnose.

4 days later:

This morning, the old phone wouldn’t connect to the aids but the tablet connected fine. New phone to be delivered this afternoon.

Much later:

UPS had problems and my second-day air delivery arrived nine days late. The new phone works fine and is quite an improvement over the old one.

I am not completely convinced the old phone was the problem. The problem may have been too many active Bluetooth devices nearby.

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