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Kirkland Signature 10 Stuck in Flight Mode?

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One of my two Kirkland Signature 10 hearing aids (KS10) stopped pairing with my iPhone last night.

Given the blinking green followed by solid orange for 2 seconds upon power cycle… It appears to be stuck in “Flight Mode.” See attached PDFs.

Or perhaps, the Bluetooth radio itself is fried. Can I verify/diagnose the Bluetooth radio as an end user?

KS10 firmware is version 1.1.15.0.

Things I’ve already tried:

  • Verified most current O/S on iPhone
  • Verified latest version of Easy Line Remote app (version 7.4.2.2403)
  • Hard reboot of hearing aids (hold down the lower button of both aids at the same time for 30 seconds then place back in the charger until both aids start flashing)
  • “Forget This Device” (for both hearing aids) and then attempted reconnection in iPhone Bluetooth settings
  • Deleted and reinstalled the Easy Line Remote app from scratch

Any knowledgeable suggestions are greatly appreciated!

I really don’t want to make an unplanned trip to the Costco Hearing Center today. :man_shrugging:

KS10.0_Flight Mode Mention 2.pdf (328.1 KB)

KS10.0_Flight Mode Mention 1.pdf (77.1 KB)

Based on your issue description , this could be a battery issue, specially if you already did a hard reset . Rechargeable batteries last about 4 years (or more depending on the number of cycles ).

The KS10 was discontinued in 2022 due to battery reliability issues. I think it is best to have them checked

Thanks for your suggestion! I replaced the batteries in Oct-2024. Less than 2 years ago. Right before my extended warranty expired.

No issues with the current batteries. An overnight charge powers both hearing aids for a full 12-14 hour day.

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