Has anyone had humidity problems in Naída Lumity SP with new equipment?

5 replies186 viewsLast reply Apr 25, 2026

Hi everyone, how are you?

I wanted to ask if anyone has had a similar experience.

On April 19th, when I turned on my hearing aid, it wasn’t working. When I removed it, I noticed that the ear hook was damp, apparently coming from the device side. Luckily, I had a new replacement from my previous Phonak Naída Marvel SP, so I replaced it.

However, that new ear hook lasted less than 24 hours and was damp again. Even when I unscrewed it, there was moisture on the threads. I should mention that the night before, I checked and blew on the earmold as a precaution, and there was no accumulated moisture.

Upon closer inspection of my Phonak Naída Lumity SP, I noticed something strange about the casing, as if it weren’t properly aligned. I compared it to the Marvel, and there’s a clear difference in the finish/assembly (the Marvel feels much more uniform).

The machine is less than a month old (I received it on March 26th) and came with a new mold.

My question is:
Has anyone else experienced something similar?

Do you think the warranty should be applied directly, or should I send it to a service center?

Thank you in advance for any comments or experiences you can share.

Adrian

Apr 22, 2026

The first thing I would check is the tube. When I buy my HAIDs mods’ tubes, I specifically pick the moisture-free tube. Or dri-tubes.

I am not trying to contradict your theory, the side of the tube coming from the HAIDs. Of course, you go toward it.

Gracefullystumbling

Apr 22, 2026

Do you have a drying cup? If your weather is predominantly damp, you follow steps in the drying kit to keep humidity away from your hearing aids. I will try to post a picture soon.

FereAuthor

Apr 24, 2026

In reply to @Adrian

Hi, the tube is dry when I take it out. I usually check it before putting it in the dehumidifier.
They tell me it’s condensation. In my country, it’s autumn, where temperatures aren’t high and the humidity doesn’t even exceed 80% during the day. Right now, it’s 72% humidity outside and dropping. And they’re telling me to buy an electric dehumidifier. I already had the Dry & Store Global II, but let’s just say it didn’t do the job very well, so I went back to the silica gel dehumidifier—the blue ones.

FereAuthor

Apr 24, 2026

@Gracefullystumbling said:

Do you have a drying cup? If your weather is predominantly damp, you follow steps in the drying kit to keep humidity away from your hearing aids. I will try to post a picture soon.

I have a silica gel dehumidifier, the blue ones. Previously, I had a Dry & Store Global II from Marvel, but it didn’t work well.
In the region where I live, the humidity during the day is below 75%. It’s autumn here in Argentina.

So, they’re telling me it’s condensation. Maybe they’re just wasting my time and I should just settle for what I have; I still have a valid warranty. I’ll upload some videos and photos soon.