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How many Bluetooth connections can my aids store?

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Edited

First of all, thank you for permitting me to join your group!
Having less than adequate help from Phonak/Sonova
When asking this question, after having told them my aids were “Nadia M70-SP’s, they merely pasted in their reply parts of the manual with which I had already said I was having trouble with!
This is typical of the sort of “assistance” I am used to from Sonova, the phrase “Chocolate Teapot” springs to mind!
They totally ignore the fact that my aids are Nadia, and ramble on about a model “Marval” which is not mine!
Looking up the difference I saw a link:

Difference between Phonak Families (Audéo vs Naída)
Hello, Can anyone please explain what the difference would be between an Audéo and a Naída from Phonak with the same technology level? I took some screenshots from Target, and I saw the following which makes me assume that the power levels are the same, but that surely cannot be the case, why else would there be a separate Audéo line and a Naída line? So how do I interpret these power levels? Moreover, In Target Audéo M is marketed as intended for mild to profound hearing loss: [image] See …

Any way, I was at some point during the fitting of the aids told that they could “store” I think up to 8 different connections!
So ova in their wisdom tell me that the Marval aid? Will store just 2 devices.
And their instruction to pair the aids to a device says the first step is to “Forget Devices”!
Eek!
I’m on holiday for a month and really could not manage if the aids forgot their connection to my phone!
Relying on any perceived help from Sonova would be worse than silly!
Can anyone help me with this problem?
Do I really have to “forget” the devices?
Thanks.

9 people in this conversation5 min readJump to latest

On the latest aids up to 8, but only 2 can be actively connected at the same time.

Edited

Isn’t it 8 pairings from the Marvels onward? And as BarryH mentioned only two can be connected at the same time. Edit: From Paradise onward.

I believe those eight are in a “stack”. Adding a new device after that will kick out the oldest slot. Also, in case of conflict (multiple devices asking to connect). Phonaks will prioritize those at the top of the heap.

FWIW, you DO have Marvel aids. Naida is the form factor (power aid); M is Marvel (the name of the processing chip); 70 is the level of technology; SP is the size/battery size (super power).

Ah, thank you for that gem!
Now I understand why they seem to totally disregard my claim that they are “Nadia”! :grinning:

In reply to @firenzel

That’s interesting, so my Nadia M(for Marval)70 SP’s can only connect to two sources, since I have them connected to my phone, that allows me one more connection, so how do I go about that, they’re not like most Bluetooth devices which have blue/red flashing indicators to show the connection is a success: not only that, do I really have to risk losing my currently solid connection to my phone, their advice about connecting to another source starts by saying “Forget devices”, scary! :flushed:
Ive another three weeks holiday to go and don’t want to lose contact with the world through my phone!

You should hear a sound when they are connected, but regardless, if you try to pair a new phone to your aids, it should kick off the oldest device paired with them.

Steps to pair: turn off your aids. Turn on Bluetooth on your phone. Turn on your aids. Search for new devices via your phone. One of your aids will pop up (the right) will pair with the phone. The other won’t pair in the Bluetooth menu, but it should pick up the signal from the aid that is paired. Then you should be all set!

Thanks for that @speedy but that’s the current state with my aids, and I’m hoping that a single further connection, say to a Firestick can be added, as the second connection, but always maintaining the primary connection to my phone.

Sonavo tell me I must “forget devices as the first step, this is what is worrying me.

I just can’t risk the probability of being unable to reconnect to my phone if I follow those instructions.

I want to know how to add the Firestick as a second connection, not to replace the existing connection to the phone.

@speedy somsorry for the awful delay in my responses, it’s not that I’m uninterested, but as a newbie, my posts need ratification before they allow them to appear!
It’s a bit like the UK TV programme “The Two Ronnies” where they are answering the question before last!
Hilarious in the sketch but a tad wearing for both ends of this conversation!

In reply to @six-h

You need to just pair your phone, then pair your Fire stick. If you then decide to add another device, the phone would be forgotten and the Fire stick would be moved to the first spot. It is just the way it is. You can always go on your phone’s Bluetooth menu and see if your aid is listed there. If not, you can add your phone again.

User guide is here.

I have many pairs of different “Marvel” hearing aids, and they’ll all “pair” with multiple devices. Certainly more than 4. You can only pair to one at a time (maybe 2).

Phonak’s branding is simple once you know:

M = Marvel
P = Paradise
L = Lumity
I = Infinio

Tech levels:
30 = Essential
50 = Standard
70 = Advanced
90 = Premium

Autosense:
Marvel = Autosense3
Paradise = Autosense4
Lumity = Autosense5
Infinio = Autosense6
(I have this disabled as a personal choice)

Not 100% on these though:
Audeo = Receiver in Canal ()
Bolero = Standard
Thin tubes with domes, slimtips or C.Shells
Thick tubes, anchors and full mo(u)lds
Naida = High Power
SP (Super Power) can be thin or thick tubes
UP (Ultra Power) thick tubes only.

As far as your Phone is concerned, you can pair many hearing aids for “Calls/Audio”, but can only connect to one at a time. You pair via your standard Bluetooth menu. You restart, then search. The MyPhonak App can only be paired to one pair. If you wish to change which pair, you must “forget” any previous LE (Low Energy) pairings. You never need to delete and re-install the App.

Thanks Peter, I have never understood that ability women seem to have where they can listen to two separate sources whilst also talking themselves maybe that facility is for them!
I certainly could not emulate them. :grinning:
I think I’ll wait until I’m safely home before experimenting with other Bluetooth connections and I can then visit my audiologist if I get into trouble!

In reply to @six-h

@six-h said:

their advice about connecting to another source starts by saying “Forget devices”, scary! :flushed:

When you ‘forget device’ it only applies to the device you are pairing with.

If you are pairing with, say, your laptop you are forgetting any previous pairing of your hearing aid to that laptop.

You will not be forgetting or unpairing you aids from your phone.

In my experience (Paradise and Infineo) the phone pairing is extremely robust.

Jim

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