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How to select an Auracast broadcast on Jabra Enhance Pro 20s

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Hi all- This may be a bit unusual as I don’t wear hearing aids, but rather I am looking for help for someone else. I am the tech person at my church and we installed a Listen Tech Auri transmitter about a month ago. We’ve been testing it with several configurations, but I could use some help on this one.

One member of our congregation just got Jabra Enhance Pro 20 . The audiologist helped him get the Jabra GN Enhance Pro app installed on his iPhone (mini) and communicating with his hearing aids.

I met him at church this morning to see if we could figure out how to see and select an Auracast broadcast. I could not find any place to do this in the app - and I have not found any documentation from Jabra (or GN/resound for that matter) on how to search and select Auracast broadcasts.

Does anyone know how to do this? Is it even possible? Or do we need a different app? Or maybe not supported on iPhones??

Appreciate any help.

20 people in this conversation15 min readJump to latest

Thanks. I did see some of that, but will give it a deeper dive.

You’re right that the iPhone mini is not ready, but another person was convinced that because the Auracast assistant function was being performed in the app, any Bluetooth enabled phone would work.

Unfortunately, I’ve do not know anyone with a late model Samsung Galaxy phone and an Auracast enabled HA.

If we did have a Samsung S25, any ideas how we would select the Auracast broadcast??

My understanding is same way you select a wifi network.
So on the app on the phone it should show you any available Bluetooth broadcast in the neighbourhood.

Both the hearing aids and the phone should be Auracast, apart if you have an Auri receiver, which you don’t have in your case, you only have an Auri Transmitter.

ok, thanks. Several people have suggested that the ability to select the broadcast (Auracast assistant) was inside of the app instead of the Operating System (android, for example). I’ve never seen any documentation on this, so I really don’t know what is true.

We do actually have the Auri receivers (the same Listen Tech ones in that Sydney Opera House article), but obviously we’re trying to go straight to the hearing aids without them.

select stream is already on the new android if I do recall reading, or maybe a beta version.
So, the app is the way to go at the moment, until android get its act together and add it to the system.

That is what I assumed too, but there does not appear to be any place in the app to select a stream. Nor does any documentation that I’ve found.

If anyone knows (or better yet can send a screenshot) how to select an broadcast, I’d love to know.

Edited

You can use Resound’s Smart 3D app with the Jabra EP20 to select an stream, and it will work with your current Android phones—even those running Android 8.0.

It also works with iPhones.

Bluetooth dongle with Auracast support - FlooGoo FMA120
I think ReSound has done an excellent job ensuring compatibility for the Auracast Assist function—even on a 2018 Android 8.0 phone, it works flawlessly. For those interested, the phone itself has Bluetooth 4.2. [image]

Here’s a video with a Jabra EP20.

Thanks! This is exactly what I was looking for!

I will try the Resound 3D app instead of the Jabra app. Since the are new, hopefully the firmware will already be at the right level.

In reply to @loopster

@loopster said:

That is what I assumed too, but there does not appear to be any place in the HA app to select a stream.

Not sure you’ve understood.

Similar example is radio band/frequency for example, SW, MW, AM, , DAB, DAB+ radio tunner (if you are old enough to remember those).
You will need a capabale tunner to get these bands and search their frequencies.

In your case you don’t have an capable smartphone, so how do you expect the app in the smartphone to detect any Auracast stream?
Meaning, your radio tunner is only capabale of detecting FM bands for example, and it can’t get other band because it isn’t capabale of that.

Latest google pixel is Auracast ready.

Screenshot_20250328_175315_Smart 3D

Here is a screenshot of the Smart 3D app where you can enable the aracast listener

You need the most recent version of the Smart 3D app.

In reply to @Baltazard

@Baltazard said:

you don’t have an Auracast capable smartphone, so how do you expect the app in the smartphone to detect any Auracast stream?

The advertising of the streams together with the communication between ‘assistant’ and hearing aids that allows the aids to take the stream all take place on the ubiquitous Bluetooth LE. No actual audio is involved, so the phone doesn’t have to be capable of or Auracast. I’m sure someone who knows what they’re talking about (@Ranson ) will correct me if I’m wrong.

I wish you are correct, but I am 100% positive on this one, you will need both and Smartphone capable, check the thread I’ve linked above.

If you are right, then why the OP couldn’t makeit work with his iphone!!!

Again, you will need both HA and Smartphone to be Auracast, or use an intermediary Auracast receiver if you want to keep you Smartphone.

In reply to @Baltazard

can use either a stand alone assistant app built for the device like the one Resound provides to connect to their hearing aids (Jabra or Resound) or the assistant that is built into the phone.

So all that is necessary is a that can do Auracast, like the Jabra Pro 20 and Resound Nexia and Vivia and an assistant.

He couldn’t get to work because they were using the Jabra app and not the Resound app.

I am just going to quote what @AbramBaileyAuD has said:

@Baltazard said:

Does this means that if you don’t have HA and smartphone Auracast enabled, you are out of luck?

Yes, although many places will hopefully supply the dedicated receiver / headphone combos like the Sydney Opera House.

End quote.

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