Good news! I was able to return the product with all its accessories, along with the return slip. There was only one day left before the return deadline, so I contacted support (ebay) . They were very cooperative and told me not to worry—just send them the tracking number, and if there’s a delay, they can extend the return period.
Since I’m outside the U.S., the shipment got delayed at Ohio customs for 5 days. I didn’t notice it in time and had to go through customs clearance. I submitted the required documents, including medical classification, and paid the duty. I explained to them that the product was originally from eBay in the U.S., but they didn’t respond, so I had to pay anyway.
Now, all I can do is wait until the seller receives the shipment and the return is processed. I’m not sure how it will go, but I hope everything works out.
I will continue with the purchase of the Phonak Naída L90-UP for severe to profound hearing loss. You can also look at my along with my photo—I feel it’s a good option based on specialists’ recommendations and many reviews.
You’re ignoring this member’s posts.