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Is this Audeo P-90 R repairable?

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Hi, I have had my Audeo P-90 R aids for about 4 years now. The other day my baby granddaughter pulled on one and the wire has detached. My audiologist (Specsavers UK) have told me this cannot be repaired and I will need to buy a new hearing aid.

I can’t believe that Phonak would make this so? This sort of accident could easily happen to anyone and surely should be able to get repaired.

Advice please.

#Update#

This morning I received my earpiece from an eBay seller, cost £25. It took me less than a minute to replace the broken one.

A big thank you to everyone who replied for all of you help.

I will be writing to Specsavers head office, my local trading standards and my local MP.

PXL_20260714_175219852

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I believe it’s an easy fix.

You need to get the old receiver connection out of the aid. Then buy an exact new receiver as the you have now. Show us a picture of the receiver end of wire. There are letters and numbers. That’s the information you need to replace that receiver.

@David1959 said:

My audiologist (Specsavers UK) have told me this cannot be repaired and I will need to buy a new hearing aid.

I don’t know what the rules are in the UK, but if this happened to me in the US, I would report it to the appropriate licensing body. This is simply fraud. It’s very easy to switch out receivers in this model, and the audiologist 100% knows that. Doing it when the wire has snapped might require a bit more effort (probably just poking it with a pin), but this person is just lying to try to trick you into spending several thousand dollars instead of the $30 or so it should cost to replace the receiver.

Something similar happened to me, in the same place of the cable, although not from my granddaughter :sweat_smile:

Make sure you will buy SDS 5.0 receiver, not SDS 4.0. The latter uses awful CeruShield filters. @Raudrive explained some useful “to-dos”.

I see you have mild hearing loss, assuming from open dome?

I’m unpleasantly surprised that your didn’t proposed new receiver. Yes, I have Audéo P-90 RT and it’s 6 year technology, but still.

Besides, probably in Aug 2026 Phonak will release new generation of gearing aid.

There should be letters and numbers on the end of the receiver (the part that goes in your ear). That’s the information you need to be able to buy the correct replacement.

In reply to @David1959

Instant repair here in the U.K. - we’d charge you £60 to dig the old socket out and put the new one in (outside of warranty). I’m surprised they didn’t offer to swap it FOC, just to see if the aid was working. Especially as a SS employee wouldn’t cover the receiver cost from their own pocket.

Suggesting otherwise is pretty poor ethics. To a level that the HCPC would probably be interested.

You can buy a receiver cheaply on Fleabay

https://www.ebay.com/itm/315186616750?_skw=Audeo+P-90+R+receiver7

How to change the receiver

I’d probably be prescribed M, but there’s no loss using P, and potential gain, (no pun intended) so I went with that. It’s working great, so I won’t fix it.

The same thing happened to me except mine were covered by warranty. Nevertheless my audiologist, who I dont care for anyway, told me the repair would cost me $175.00 plus a service call fee of $85. Well I bought the receiver assembly complete on Amazon for $50.00. It’s simple. In your photo do you see the little nub at the top of the earpiece? It’s where your wire broke off. It’s just a simple plug. Use a pair of needlenose pliers and gently pull it out. If you get a new receiver just make sure it’s the same as the original. On the blue band you will find a number and letter, something like 2M. But the same replacement. It will just plug in. I suspect from other postings that these audiologists have a secret bond, a conspiracy to not tell you about alternatives to their own services. Check Amazon.

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@papareaux said:

In your photo do you see the little nub at the top of the earpiece? It’s where your wire broke off. It’s just a simple plug. Use a pair of needlenose pliers and gently pull it out.

Hold on a sec: this one looks like it has the lock, which needs to be depressed with (a watch pin) tool to unlock the socket.

I just changed both my receivers and went from type 4 to 5, and from what I understand, the receivers deteriorate during use, particulaly for higher frequencies, and should be changed after 2 to 4 years of use, and the settings adjusted accordingly. So just do not change one, but both, and get settings adjusted….it made a huge difference for me, and improved my hearing of S and T speach sounds….

In Canada, and my audiologist has repaired mine several times. Sometimes while I wait. No idea of cost, as my hearing loss is from work so this is covered under the Ontario Workmen’s Compensation Insurance program.

@David1959 said:

I will be writing to Specsavers head office, my local trading standards and my local MP.

Good on you! They were taking you for a ride. Outrageous! You did exactly the right thing, coming here for advice.

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