Skip to content
HearingTracker
Log in

KS10 firmware upgrade to 1.1.15.0 and Easyline

This topic is closed.

13 replies1.7k viewsLast reply

Link to this topic

I have just upgraded the firmware on my KS10s to 1.1.15.0. It stated that this would provide better recharging stability and one other benefit. Unfortunately, after the upgrade, the KS10s can no longer be managed via the Easyline app. They continue to work as a connection for phone/media.

I have emailed the developer and will post a response if I get one. If anyone has experienced the same issue and found a workaround, I would be delighted to know.

7 people in this conversation2 min readJump to latest

Tried un-pairing/re-pairing. Tried uninstalling and reinstalling. Tried on a different phone. All with no success.
I even tried the myphonak app. This app could at least detect the KS10s as part of pairing but got message saying need easyline app as I expected. But shows that aids are still visible for pairing. Just that the easyline app can’t see them to pair.

I tried that too. No success.

I tried another phone. No joy there either.

I tried a full factory reset of aids. Nope.

Phonak suggested re-saving the session in target. No joy.

Phonak have replied saying that because the firmware upgrade was done at a non-Costco location, the Target software will be of a later version which will pump the firmware into the aid. There is an update to to the Easy Line remote app due that will fix this issue. No dates provided, so I will just have to wait.

Moral of story: don’t do firmware updates to KS10s unless you really need to!

Edited

Thank you, this was driving me crazy! Saw my Audi today to get a Roger ON In at last and he updated the Firmware for me whilst there (non Costco). Got home and Easyline not working. Been trying to repair and found exactly the same as you with MyPhonak. Will wait patiently for the Easy Line update.

Crazy that they are stopping MyPhonak from working with KS10s when it uses the Target software for programming. Sonova / Phonak / Costco, please sort yourselves out. Why should customers suffer!

Can’t believe we have to wait for Easy Line update, just let us use MyPhonak!

Whats crazier is they release a new firmware and leave customers hanging!!

Related discussions