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MyPhonak app inaccessible features

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Edited

Today , picked the Marvel M90-312 and Audi programmed it to my settings. My voice is different than with OPN and it seems quieter(I also found myself to hear better when kicking the volume up for 2 notches while this is an early statement . I only have the AutoSense for now to test. While am at Audi office I found that the aid is always on AutoSense/calm (which as far as I know is lowering the gain) and later the day sound seems muffled.

BTW: we didn’t have time to do or add any programs and will carry this next Friday.

Had an issue of pairing to my IPHONE XR except as Bluetooth headphones. Failed to connect to either old app or new Myphonak. Did many trials and just now succeeded to have pairing with.
My first day trial I found:
-Sounds are not clear to My left ear(seems muffled) unless I increase volume then it some how fine. Right one is not so bad but still not clear(BTW: Audi set target to 90% of prescription)

  • MyPhonak app only have Autosense 3.0.1 but I cannot open advanced setting as the icon always grey (not available). I also find that if I mute both aids in the App and then switch to phone home page or any other app, it unmute by itself.
  • because of previous, I cannot creat program, cannot adjust bass/mid/treble, cannot change fixed/adaptive Bluetooth connections,…etc. Is the reason that maybe aids doesn’t have the 2.0 update.
  • when j receive phone calls, surrounding voices are set to minimum but I cannot change.
  • the aid seems to be forced to be in calm position.
  • If I increase the volume to my left aid with myPhonak app, seems am in barrel and if I lower it seems my voice as am machinery voice.
  • when answers phone calls from phone, audio goes direct to phone but if I push on the aid , volume goes to aid! This is strange as it should act as a normal headphone?

Can some advise .! I have big hopes that Marvel can work in better way than OPN (specially feedback and warbling)

image

Am scheduled to meet my Audi again on Friday but not sure.

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Do your M90’s have the “Marvel 2.0” firmware update? Seems like they should given that you just picked them up and the update has been out for a couple of months now, but it’s still something to make sure of. There were a lot of features in the MyPhonak app that were cut out if you didn’t have the firmware update in the ’s.

Actually I don’t know as we didn’t have enough time and I expected that it should have it already. So, I thought maybe I can creat new program and make the adjustments.
I have also noticed that the noise reduction is aggressive on both but the left is so much that it almost mute when I close office/home door or same.
I had to increase volume of left 2 notches and right with 1 notch just to catch most of conversation.

Yeah, go over all these things with your audi. It seems strange you would have an asymmetry in perception since your loss is so symmetrical. Tell them about that and see what they say. Maybe there was a settings mistake? Maybe there is something else going on with your hearing that makes it more asymmetrical than your hearing profile suggests.

You need at least an hour with new ’s. If it was less than that, they cut corners. Especially if you switched from OPN’s to Phonak, the settings will be necessarily different in the finer aspects of acoustical tuning.

  • Did they perform Real Ear Measurement with little microphone tubes inserted behind the HA dome and playing sounds at you from a console?

  • Did they do a feedback tuning test by playing tones through the HA’s and monitoring results?

These are just a couple of the fine-tuning processes that are essential when switching between acoustically different devices, which you have done.

And it really does sound like your HA’s don’t have the “Marvel 2.0” firmware update.

Edited

Haggis,
Am sure we didn’t do but she carried feedback twice and in fact feedback is much much better than OPN or OPN-S (with no warbling).
Also noticed that when am using landline phones just on the aid, sound is some how better than OPN (S).
Not sure these have 2.0 update but agree with you it seems she didn’t upgrade it.
As far as I read about marvel /Ks9 that the factory setting used to increase low frequency but high frequency should be done manually by audi and I think she didn’t adjust it well.
As far as my hearing, am not sure if it changed as my last test was around 6 months.

Btw, today I adjusted the volume to only 1 notch up (both ears) and till now it’s ok.

If you purchased with the last couple of weeks your had to have updated the hearing aids to the 2.0 as it is a mandatory update when going to fit a patient, the hearing aids cannot be programmed without it. I would absolutely have conducted.

Is there a way I can know other than connecting to Target software!
I tried several times but there no possibility to open advanced setting. Even I cannot change the Bluetooth settings as below photo! Does this confirm I don’t have 2.0? As you can see it’s all grey .

image

There are several “features” in the myPhonak app the patient will not be able to change, but they will show up. I am not sure why Phonak has made this visible in the app, however, these settings can only be changed in the Target software.

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