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Non-functional Resound Quattro hearing aid

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Edited

Has anyone ever had a single stop putting out sound?

I woke up this morning and put on both hearing aids. The right one said hello with its familiar little six dings. The left made no sound at all.

I placed it back in the charging case to reset it and and veriify that it had a full charge. No joy. I repeated that several times waiting longer and longer between each attempt. No joy.

I finally grabbed my old Ric out of a drawer and installed it. Same problem.

The hearing aid connects to the app just fine. It properly communicates if it is charging or not. So the aid is alive and communicating. But there is no audio output. I have verified that it is not muted and have adjusted the volume from zero to full.

Any suggestions?

5 people in this conversation2 min readJump to latest

That would be my suggestion too. There is nothing as completely quiet as a hearing aid receiver where wax has completely blocked the filter!

Also check the reciever wire for fraying. Mine went out and i could only see that the insulation was cracked and the wire wasnt making a connection any longer if i used a magnifying glass. My wire was ever so slightly broken right where in enters the receiver

I wondered about that too. It would also be helpful to know what hearing aid it is and what receivers are being used.

Edited

In reply to #5

EDIT: I just swapped bilaterally. Problem follows the , not the RIC.

@Zebras said: (unavailable)

this part from the OP makes me think she / he has installed a different receiver?

Correct. I got them with an MP receiver, but I need/use them with an LP. I reinstalled the MP to test, same issue.

@david.hendon said:

It would also be helpful to know what hearing aid it is and what receivers are being used.

Sorry about that.
Resound Quattro (5 iirc)
3 LP RIC, both ears.

See pic. Looks clean to me, but I’m an inexperienced user.

20231005_115607

Actually it doesn’t look clean to me, but it’s not fully blocked.

But if the problems persists with a different receiver then I think you may have a hardware fault on the Quattro and it will need a service.

Edited

SOLVED! I had to reboot. I.e. manually power down the hearing aid and then place it back it the charging case. I guess placing into the case does a soft restart, which wasn’t sufficient.

On the Resound quattro, that means holding the button 3-5 seconds until the LED flashes. Then release it will power off.

Thanks everyone! I never fail to learn something every time I visit here.

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