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Operating (?) switching sounds? Phonak Infinio Cros

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I have a Phonak infinio I90 linked with a .

When I am in a quiet room there is quite a loud background hiss and about every 20 seconds a ch-ch-chhhhhh sound. It seems as though the aids are trying to work out what to do to process the sounds but when there aren’t any present it kind of gets confused.

My audiologist changed the adaptation speed to slower when using Autosense, but this also happens if I’m in a single program (e.g. restaurant).

I moved from Phonak Sky UP (long story) to the Cros and overall I do like it, and I’m used to having a lot of amplification so I don’t think it’s the case of me not being used to it. I started with domes but hated them and moved to molds, but I don’t think the vent size is necessarily correct as it’s pretty occluding and the aud did not reprogram the devices when he replaced the domes with the molds.

Has anyone else experienced this?

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Yes, I recognise that from my infinio spheres ( not cros). Especially in the evening in a quiet room.

Not every night though. I think I sometimes fixed this by disconnecting my phone, ipad and macbook from my hearing aids.

i have similar, I believe it’s bluetooth program switching on and off. My only solution is to turn phone bluetooth off ( and of course then the phonak app wont work!)

In reply to @msgale

Thanks! I don’t think it’s that (it does that too but that’s more like silence because I have environmental noise shut off when I stream), but I will give that a try to experiement

Yes, even with the tails! I do have Deaf Metal ear cuff chains but often they were catching them!

I’m seeing a different audiologist that I really trust (I’ve just moved and had to get these on old work insurance) so we will see what we can do.

Thanks

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