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Oticon More and ios 15.4 update

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In reply to @Luga

Transparency would be good by both Apple and Oticon, but I wouldn’t look for it anytime soon. Legal liability keeps companies from owning up to bugs/issues.

The idea of beta testing which was mentioned is something they should think about doing in this and other similar communities. I would suspect that they would get a lot of volunteers, but, of course, they would need to set up a system to train and manage this army of volunteers. It is not as simple as you might think and again there are the liability issues to consider. In any case, I hope we get both an iOS update and an ON app update that takes care of the issues soon.

In reply to @cvkemp

Thanks… interesting… I wonder why I have never had it? some setting somewhere (although I can’t think of where that would be?) I talked with Oticon and Apple about a week ago and they both swore up and down that there’s NO way to control the aids on the watch without using the app… and these were supposedly the “accessibility” folks …

They maybe removing the control to force the use of the app. It is hard to get a straight answer. Apple hung up on me once because I tried to explain the troubleshooting steps I had already done. I guess they loss their place in their script.

… I do see one setting in iphone - hearing devices - “control nearby devices” (control hearing device settings on nearby iOS devices) " … I have it toggled on … but wondering what devices that includes? I would assume it should include watch ? I don’t have ipad

The watch should be just an extension of the iPhone. At least that is the way it use to work. It seems that apple is taking away options that we use to have instead of adding options.

IOS 15.4.1 has been released, the only information I saw was bug fixes. Also Watch OS 8.5.1 was released with no help that I can see or read about

Edited

I have just updated to 15.4.1 and hope the disconnection issue has been fixed. Be nice if Oticon upgraded their app; it could use more functionality.

An update: (sent to Oticon)
The On app seems to be a little squirrley now that it’s connected after updating the iOS on my iPhone XR to 15.4.1:

  • It won’t adjust the volume level on the left hearing aid consistently. I can use the slider to go up and down and there’s nothing that happens to the hearing aid whereas when I use the right hearing aid slider it works and beeps, etc. Note, every once in a while it does work but mostly it’s inoperative.

Both MORE hearing aids are paired with the iPhone and their app controls the aids, so I don’t think there is a Bluetooth issue.

  • When I attempt to manually adjust the left hearing aid using the buttons on the aid itself, the app does not register that I’ve done anything, so obviously there’s a connection problem with the left aid which does not exist with the right aid, but again this is only with the app and it’s not with the iOS app in the accessibility sub menu.

  • The other issue relates to the More Sound Booster slider: it slides, but does nothing. It no longer cleans up the background noise as it once did.

Conclusion: Some additional work needs to be done to make the ON app functional.

So far I can connect to the TV adapter without my aids dropping connectivity to the iPhone and app.

I had no issues Wednesday when I updated. This morning in the middle of church, the phone lost the . I had to dump the Starkey software and forget the HAs then repair the HAs then upload the software. Took about 5 minutes.

I had iphone xs and it said to upgrade to 15.4.1, instead I bought a new iphone 13 and now I can not connect to the oticon on app at all and my hearing aid is no longer able to bluetooth to my phone at all. So I bought a new rechargable state of the art hearing aid that no longer works because I bought a new state of the art phone.

Not sure what your problem is, but I have the More1 aids and the iPhone 13 with IOS 15.4.1 and my aids connect just fine. Now my aids aren’t updated to the latest firmware. What error do you get. And try to explain what happens when you pair your aids to the iPhone using settings, accessibility, hearing devices

In reply to @cvkemp

It does not appear on my bluetooth list as an available item to pair. I tried deleting the app and reinstalling it but nothing changed. It continuously says disconnected on the app and when I click remote control it goes to that screen but the only option that it has is to play background noise but they are played out oud through the iphone speaker. When I play a song in spotify it would play through my hearing aid (I only wear one) unless I told it to go to a different device. Now it is not in the list of devices to pick from.

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