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Oticon Opn S 1 making tweeting noise

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Edited

Hi guys. New user, about 2/3 weeks. It’s making this tweeting noise at certain pitches. My Audi made some adjustments today and it’s even worse. So I will have to go back. Anyone else have this problem?

Thanks
J

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Edited

Not sure but it sounds like feedback. It will help if you posted your , and told us what domes or ear molds you have.

Could be what you’re hearing is feedback that is being quickly squelched by the feedback manager that is controlled by the audi’s programming software. Try cupping each ear with your palm and see if you hear the tweeting you’re talking about. If so, then what I described above is almost certainly what is happening.

You might want to suggest to your audi to try adjusting the feedback manager to kick in more quickly and strongly when it senses feedback. This adjustment, however, might make some sounds sound artificial. You might hear a trilling effect especially while listening to music. It’s a trade off.

Your audi might have to lower the volume a bit at the frequency that’s feeding back. This might compromise your hearing slightly. Again it’s a trade off.

Or the problem might be something entirely different. Hope this helps.

In reply to @ziploc

It’s the trilling noise that I’m hearing already. It’s like the sound from the clay birds you fill with water to make them tweet. Before it was just for high pitches noises, but since he changed the settings today it’s most pitched tones I’m getting the noise.

In reply to @jazzs

I would say you have the open domes, and they are hard to work with as for as feedback is concerned. And with your hearing loss open domes are called for in the left ear, also your right ear as a good bite of different loss, and I have been told that that much difference between the two ears as far as hearing loss is concerned makes the OPNS concept a little harder to work with.

Ok. Try this. Sing a sustained high note and try to hold the pitch as steady as you can. See if you can hear the trilling/warbling sound. I’ll bet you do hear it.

If so the trilling you’re hearing is the ’s feedback manager hearing that sustained note you’re singing and thinking that it’s feedback. Then the feedback manager tries to disrupt that sustained note by continuously slightly modulating the frequency of the note. This is probably happening with real-world sounds you are hearing, too. Hence the trilling you’ve been hearing.

Your audi needs to back off the feedback manager so it is less sensitive. That should resolve or at least improve the trilling issue. However it might cause you to experience feedback in some situations, like someone giving you a hug and getting their ear right up next to yours. Also maybe your audi could slightly reduce the volume at whatever frequency feedback tends to occur after the audi backs off the feedback manager. You want the best balance between squelching feedback and reducing trilling.

The Opn S is supposed to have much better feedback suppression capabilities than its predecessor the Opn 1, so this problem should be easily fixable. Good luck.

In reply to @cvkemp

Yeah they’re open domes. I only have the one hearing aid and that’s for the right ear. The place I went to only does oticon. And I’m still within my return dates. If they can’t fix it I’ll have to return them. I’ve done my research on the issue and it seems it’s a known issue for this aid, but my audiologist is telling me it’s my brain getting used to the acoustics?

I have the OPNS1, and my backup aids are the OPN1 aids and haven’t had bad issues with that issue. But I also have an Audi that has gone well above and beyond the expected to find the correct fitting for my hearing loss. My OPN1 aids s are , and my OPNS1 aids have custom ear molds. I do get some feedback with the OPN1 aids, and absolutely no feedback with the OPNS1 aids.

From my experience, what you’re experiencing is the feedback manager and not actual feedback. I had the same problem and duplicated the program and turned off feedback shield for the second program and don’t experience any distortion.

I am finishing my trial of OPN S1s and have heard this noise also. I have CLOSED domes. I’ve already decided that I’m not keeping these ’s due to the minimal tuning features within the app (like no equalizer) which requires me to try and explain all of my feedback (pun intended) to my audi for adjustment. I would rather have the ability to try and tune myself and then have the audi adjust them for real.

The trilling was just another reason to return them. I’m trying Phonak Audeo Paradise next.

I don’t understand even a need for the app, other than making adjustments to my tinnitus program. The need for the app is over rated. If your Audi does his/her job correctly that isn’t even a need for other programs or adjustments. I don’t even have to adjust the volume anymore

In reply to @DanInSD

@DanInSD said:

I would rather have the ability to try and tune myself and then have the audi adjust them for real.

If you really want this capability, you should consider the approach and get the hardware interface between a computer and the hearing aids and download the programming software and make your own adjustment instead of relying on your audi. There are plenty DIY folks on this forum who are successful and happy with this approach. Check out the DIY section of this forum.

With the hardware interface, you can program Oticon, Phonak and just about almost all other major brands/models. So don’t wish that a certain mfg has a user tuning capability on a phone app, go straight for the real thing and start the DIY programming route.

@jazzs said:

Hi guys. New user, about 2/3 weeks. It’s making this tweeting noise at certain pitches. My Audi made some adjustments today and it’s even worse. So I will have to go back. Anyone else have this problem?

Thanks
J

Do you know if your audi has the Feedback Shield ON with your OPN S 1? If yes, ask him or her to turn it off, assuming that this is the culprit for that tweeting noise you’re hearing. With your rather mild loss on your right ear, the OPN S Opensound Optimizer, which is a feedback prevention technology, should be able to suppress any potential for feedback without needing to use the traditional feedback manager called Feedback Shield.

Edited

Oticon does have remote adjustment functionality. I think it’s called RemoteCare app. But it’s still the doing the adjustment for you. The only difference is that it gets done remotely so you don’t have to be in their office. It doesn’t let you fine tune it yourself, like with an equalizer in an app.

Thanks for all the replies guys. Went to see the audiologist yesterday evening. He took the hearing aid and connected it to a stethoscope looking thing. Then got a box and played different sounds at different frequencies so he could hear what I was trying to explain. He said he’s never heard this noise before. He made some changes and put a on the aid, which didn’t help and I’m still hearing the noise at high frequencies. So I swapped back to the open dome. I think it might need to be sent back, because it’s not something I’m going to get used to. I will give them a second chance though if they send a replacement or fix whatever is wrong with it. They cost a lot of money, and with my loss being degenerative it’s an investment really.

In reply to @cvkemp

@cvkemp said:

I don’t understand even a need for the app, other than making adjustments to my tinnitus program. The need for the app is over rated. If your Audi does his/her job correctly that isn’t even a need for other programs or adjustments. I don’t even have to adjust the volume anymore

@cvkemp
I agree in theory but as my hearing gets worse I find a few situations where things aren’t working well. Having a good equalizer allows me to see real time which adjustments work so I can pass then on to my audi.

With your hearing loss I can understand. But for me, I only use the app to some times make minor adjustments to the volume of the TV adapter, and tinnitus program. Everything else can be done from the aids.

In reply to @DanInSD

@DanInSD said:

I agree in theory but as my hearing gets worse I find a few situations where things aren’t working well. Having a good equalizer allows me to see real time which adjustments work so I can pass then on to my audi.

The equalizer in most apps usually is very rudimentary and not detailed enough for you to make fine tuning adjustment like what’s available in the programming software to really fix much of anything when you run into situations where things aren’t working well. It’s a misconception to think that an app equalizer is the magic bullet that can help you fix issues that you may run into.

At best, it gives you an option to set an overall preference so you can get a little more sound details or comfort to your liking until your next audi visit. But I don’t think you can use it to fix more complex issues like speech in noise issues, feedback issues, occlusion, or what-have-you; at least not at the expense of sacrificing the effectiveness of your existing setup.

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